Automotive Parts Pro - Customer-Driven Store Specialist

Genuine Parts Company; Charleston (WV); On-site; USD 28,000 - 36,000; Full time

Job summary

Genuine Parts Company’s Napa Store Pro role places you as the frontline touchpoint for customers, delivering automotive parts solutions and a high-quality shopping experience. You will assist both retail and wholesale customers, apply product knowledge, and support store performance through responsive service.

Join a team focused on accuracy, efficiency, and customer engagement, with opportunities to grow within the organization as you master inventory tools, ordering, and logistics support.

Qualifications

• Requires a high school diploma or GED.
• Valid driver's license is required.
• Strong communication and interpersonal skills.
• Customer-focused mindset with problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and teammates.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain high energy in a fast-paced retail environment.
• Support store operations including transactions and inquiries.
• Build relationships to drive loyalty and repeat business.
• Coordinate and dispatch deliveries using delivery management systems.
• Perform housekeeping and organize the store to maintain a welcoming environment.
• Assist with inventory control and cycle counts.
• Contribute to store performance and continuous improvement initiatives.

Skills

Communication skills

Customer focus

Problem solving

Learning mindset

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog systems

Delivery management systems

Job description

Genuine Parts Company’s Napa Store Pro role places you as the frontline touchpoint for customers, delivering automotive parts solutions and a high-quality shopping experience. You will assist both retail and wholesale customers, apply product knowledge, and support store performance through responsive service.

Join a team focused on accuracy, efficiency, and customer engagement, with opportunities to grow within the organization as you master inventory tools, ordering, and logistics support.