Automotive Parts Pro & Customer Champion

USA GPC Genuine Parts Company; Culver City (CA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Job summary

The Store Pro at NAPA, part of Genuine Parts Company (GPC), serves as the primary contact for customers in the store, delivering automotive parts solutions and a high-quality customer experience. Responsibilities include helping both retail and wholesale customers, using product knowledge to assist colleagues, and supporting logistics and fulfillment to drive loyalty.

Starting hourly rate: $21.25, with room to grow based on skills and experience.

Qualifications

• High School Diploma or GED is required.
• Strong customer service mindset with good listening skills.
• Willingness to learn automotive parts and systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain high energy and focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Coordinate and dispatch deliveries, pull and prepare orders for customers and drivers.
• Assist with inventory control activities and maintain accurate records.
• Contribute to store performance and team support tasks.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

High School Diploma or GED

Tools

POS system

Catalog tools

Communication devices

Job description

The Store Pro at NAPA, part of Genuine Parts Company (GPC), serves as the primary contact for customers in the store, delivering automotive parts solutions and a high-quality customer experience. Responsibilities include helping both retail and wholesale customers, using product knowledge to assist colleagues, and supporting logistics and fulfillment to drive loyalty.

Starting hourly rate: $21.25, with room to grow based on skills and experience.