Auto Parts Specialist — Customer-Centric & Growth Ready

Genuine Parts Company; Elburn (IL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plan 401(k)

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Job summary

Genuine Parts Company’s NAPA store invites an attentive Store Pro to serve as the primary contact for customers, providing automotive parts solutions and a high-quality shopping experience. You will use product knowledge to assist both retail and wholesale customers, operate POS and inventory systems, and help keep the store safe, welcoming, and efficient.

This role offers an entry path within the organization with starting hourly rate of $18.75 and benefits including health, retirement, PTO,

Qualifications

• High School Diploma or GED
• Valid Driver’s License
• Strong communication (verbal and written) and interpersonal skills
• Customer-focused mindset with strong listening and problem-solving abilities
• Willingness to learn automotive parts and technology systems

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers
• Deliver a consistently positive and engaging customer experience
• Utilize product knowledge to assist customers and support team members
• Operate systems including POS, inventory/catalog tools, and communication devices
• Maintain high energy and customer focus in a fast-paced retail environment
• Support store operations including transactions, inquiries, and general workflow
• Build relationships with customers to drive loyalty and repeat business
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency
• Support continuous improvement initiatives related to store processes and operational standards

Skills

Communication skills

Customer focus

Interpersonal skills

Problem solving

Learning mindset

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Delivery management systems

Job description

Genuine Parts Company’s NAPA store invites an attentive Store Pro to serve as the primary contact for customers, providing automotive parts solutions and a high-quality shopping experience. You will use product knowledge to assist both retail and wholesale customers, operate POS and inventory systems, and help keep the store safe, welcoming, and efficient.

This role offers an entry path within the organization with starting hourly rate of $18.75 and benefits including health, retirement, PTO,