Automotive Parts Installer & Service Specialist

O'Reilly Auto Parts; Clovis (CA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, Vision Insurance with

Flexible Spending Account (FSA)

Tuition Educational Assistance

Job summary

O'Reilly Auto Parts seeks an Installer Service Specialist to service professional customers at the store’s installer counter. The role oversees daily activity of delivery staff to ensure accurate and timely order deliveries, with a focus on building relationships with installers and customers. Bilingual candidates are encouraged to apply.

The position emphasizes mechanics expertise, quality service, and efficient handling of orders and returns across front and back office tasks.

Qualifications

• Strong background in mechanics.
• Above average communication skills.
• Hands-on knowledge of automotive repairs (desired).
• ASE Certification (desired).
• Fluency in multiple languages (Spanish highly desired).

Responsibilities

• Develop sales relationships with installers/professional customers.
• Take customer orders by phone and online; invoice and route deliveries.
• Ensure delivery vehicles are serviced and inspections are completed daily.
• Direct and coordinate delivery specialists to ensure timely orders.
• Assist on front/retail counters and in backroom duties as needed.
• Process customer labor claims quickly and efficiently.
• Audit returns, warranties, and cores for proper billing.
• Support Sales Specialists and Territory Managers to deliver superior service.

Skills

Mechanic background

Strong communication

ASE Certification

Bilingual (Spanish preferred)

Job description

O'Reilly Auto Parts seeks an Installer Service Specialist to service professional customers at the store’s installer counter. The role oversees daily activity of delivery staff to ensure accurate and timely order deliveries, with a focus on building relationships with installers and customers. Bilingual candidates are encouraged to apply.

The position emphasizes mechanics expertise, quality service, and efficient handling of orders and returns across front and back office tasks.