Automotive Parts Service Specialist - Installer & Delivery

O'Reilly Auto Parts; Memphis (TN); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Competitive Wages

Paid Time Off

401k with Employer Contributions

Medical, Dental, Vision Insurance

Flexible Spending Account (FSA)

Tuition Assistance Programs

Stock Purchase Plan

Career Growth Opportunities

Health/Wellbeing Programs

Job summary

O'Reilly Auto Parts is hiring an Installer Service Specialist to service professional customers at the installer counter. This role oversees daily activities of the delivery team to ensure accurate, timely order deliveries and exceptional service.

The position emphasizes mechanics know-how, strong communication and the ability to coordinate with sales teams. Bilingual applicants are encouraged to apply, with a focus on automotive repair expertise.

Qualifications

• Strong background in mechanics.
• Above average communication skills.
• Hands-on knowledge of automotive repairs.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Work with installers/professional customers to develop sales relationships.
• Take customer orders over the phone and online, invoice orders, and direct parts picking for delivery.
• Route delivery specialists to ensure timely order deliveries.
• Ensure delivery vehicles are serviced and maintained according to company standards.
• Complete vehicle inspections on time and log daily mileages in fleet devices.
• Collaborate with Sales Specialists/Territory Sales Managers to serve professional customers.
• Verify all product/merchandise, including warranty parts and cores, are billed before customers leave.
• Ensure new core and warranty returns are picked up and credited promptly.
• Audit customer returns for warranty abuse and proper labeling.
• Assist on front counter and retail counter as needed.
• Support backroom duties: auto-load, returns, stock, etc.
• Assist with customer labor claims for quick processing.
• All other duties as assigned.

Skills

Strong background in mechanics

Above average communication skills

Hands-on automotive repairs

ASE Certification

Fluency in Spanish

Job description

O'Reilly Auto Parts is hiring an Installer Service Specialist to service professional customers at the installer counter. This role oversees daily activities of the delivery team to ensure accurate, timely order deliveries and exceptional service.

The position emphasizes mechanics know-how, strong communication and the ability to coordinate with sales teams. Bilingual applicants are encouraged to apply, with a focus on automotive repair expertise.