Automotive Parts Expert & Customer Success Champion

NAPA Auto Parts; Wheeling (IL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Professional development opportunities

Wellness programs

Job summary

NAPA Auto Parts in Wheeling, IL is hiring for Store Associate to serve as the primary contact for customers in the retail store, delivering high-quality automotive parts solutions and a strong customer experience. You will support both retail and wholesale customers, using product knowledge to drive loyalty and efficient order fulfillment.

You will operate POS systems, manage inventory, and assist with store operations, always aiming for responsive service and teamwork in a fast-paced

Qualifications

• High School Diploma or GED required.
• Valid Driver's License required.
• Excellent verbal and written communication; customer-focused.
• Willingness to learn automotive parts and systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and teammates.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain a fast-paced, customer-focused environment.
• Assist with inventory control and order fulfillment.

Skills

Strong communication

Customer-focused

Willingness to learn

Education

High School Diploma or GED

Tools

Inventory/catalog systems

Job description

NAPA Auto Parts in Wheeling, IL is hiring for Store Associate to serve as the primary contact for customers in the retail store, delivering high-quality automotive parts solutions and a strong customer experience. You will support both retail and wholesale customers, using product knowledge to drive loyalty and efficient order fulfillment.

You will operate POS systems, manage inventory, and assist with store operations, always aiming for responsive service and teamwork in a fast-paced