Automotive Parts & Customer Care Pro

USA GPC Genuine Parts Company; Yelm (WA); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Tuition reimbursement

Job summary

USA GPC Genuine Parts Company in Washington state seeks a Store Pro to be the primary contact for customers in our NAPA-branded store, delivering a high-quality experience and automotive parts solutions.

You will support both retail and wholesale customers, use product knowledge to assist, operate POS and catalog tools, and help drive store performance through responsiveness and teamwork.

Qualifications

• High school diploma or GED is required.
• Strong communication and listening skills are essential.
• Customer-focused mindset with problem-solving abilities.
• Willingness to learn automotive parts and systems.
• Experience in retail or automotive environment is a plus.

Responsibilities

• Provide accurate automotive parts solutions to customers.
• Deliver a positive, engaging customer experience.
• Use product knowledge to assist customers and teammates.
• Operate POS, inventory tools, and communication devices.
• Maintain high energy in a fast-paced retail setting.
• Support store operations, inquiries, and workflow.

Skills

Customer service

Communication skills

Problem solving

Willingness to learn automotive parts

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Delivery management systems

Job description

USA GPC Genuine Parts Company in Washington state seeks a Store Pro to be the primary contact for customers in our NAPA-branded store, delivering a high-quality experience and automotive parts solutions.

You will support both retail and wholesale customers, use product knowledge to assist, operate POS and catalog tools, and help drive store performance through responsiveness and teamwork.