Automotive Parts Counter Specialist — Customer-Driven

Asbury; Jacksonville (FL); On-site; USD 26,000 - 38,000; Full time

Job summary

Asbury in Jacksonville, FL is seeking an Automotive Parts Counter Associate who will help customers select parts, respond to inquiries by phone or in person, and provide friendly, efficient service to both retail and shop customers. This role supports accurate pricing and full product line exposure.

Responsibilities include verifying estimates, pulling parts from stock, coordinating with the parts team on stock levels, and ensuring pricing aligns with shop estimates and policies.

Qualifications

• Experience assisting customers in a retail or shop environment.
• Ability to quote prices and explain part requirements.
• Familiar with parts ordering and stock handling.

Responsibilities

• Assist customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
• Inform customers of companion part requirements while exposing them to the full product line.
• Answer phone calls and counter inquiries, providing price quotes and information as needed.
• Review shop estimates to ensure ordered parts are correct and pricing aligns with the estimate when applicable.
• Pull and fill orders from stock; notify parts manager of out-of-stock parts or materials needing attention.

Skills

Customer service

Parts knowledge

Communication

Multi-tasking

Tools

POS system

Job description

Asbury in Jacksonville, FL is seeking an Automotive Parts Counter Associate who will help customers select parts, respond to inquiries by phone or in person, and provide friendly, efficient service to both retail and shop customers. This role supports accurate pricing and full product line exposure.

Responsibilities include verifying estimates, pulling parts from stock, coordinating with the parts team on stock levels, and ensuring pricing aligns with shop estimates and policies.