Automotive Parts Counter Specialist

Asbury; Irving (TX); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays

Paid time off

Paid training

Stock Awards

Health insurance

Dental & Vision

401k

Employee discounts

Job summary

Asbury is seeking an Automotive Parts Counter Associate to help customers select the right parts over the counter, by phone, or through the shop. You will assist retail and shop clients, quote prices, and ensure parts align with shop estimates.

The role requires strong communication and computer skills, a valid driver’s license, and the ability to multi-task in a fast-paced setting. Automotive tech background or military experience is preferred, and bilingual skills are a plus.

Qualifications

• Excellent communication and customer service skills.
• Ability to multi-task in a fast-paced environment.
• Strong computer and phone skills (Outlook).
• Bi-lingual is a plus.

Responsibilities

• Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
• Inform customers of companion part requirements while ensuring the customer is exposed to the full product line
• Answer incoming phone calls and counter inquiries, providing price quotes and other information as needed
• Inform customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line
• Review body shop estimate to be sure the parts that are ordered are correct and all pricing is in line with the estimate when applicable
• Pull and fill orders from stock
• Notify parts manager of out-of-stock parts or shop materials that need immediate attention
• Notify all necessary parties when special ordered parts have been received
• Pull orders and ensure sure all parts are tagged with customer names and job number
• Follow department policy and instructions on the special ordering of parts, plus S.O. aging
• Follow up on back-ordered parts and replenishes assigned inventory dailyMaintain a prompt, efficient and timely flow of paperwork
• Makes sure all internal requests for parts are billed on service repair order
• Verifiy will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required
• Receive payment from retail customers or obtain credit authorization
• Assist outside sales representatives with their orders
• Excellent communication and customer service skills, and able to maintain a professional image and demeanor
• Ability to multi-task in a fast paced environment
• Strong computer & phone skills is required (Internet, MS Outlook)
• Proficient in CDK is a plus!
• Degree in automotive technology or military equivalent experience
• Bi-lingual is always a plus!
• Must be at least eighteen years of age
• Must have a valid Driver’s License
• Must be able to pass pre-employment screen (background and drug test)

Skills

Customer service

Communication

Multi-tasking

Computer skills

Phone handling

CDK familiarity

Education

Automotive tech degree or military equivalent experience

Tools

CDK

Job description

Asbury is seeking an Automotive Parts Counter Associate to help customers select the right parts over the counter, by phone, or through the shop. You will assist retail and shop clients, quote prices, and ensure parts align with shop estimates.

The role requires strong communication and computer skills, a valid driver’s license, and the ability to multi-task in a fast-paced setting. Automotive tech background or military experience is preferred, and bilingual skills are a plus.