Automotive Parts Advisor: Customer & Technician Support

Royfossthornhill; Thornhill (KY); On-site; USD 28,000 - 57,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Team building and social events

Learning and development programs

Growth potential

Employee discount programs

Foss purchase and service program

Referral and recognition programs

Job summary

Roy Foss Motors - Thornhill is seeking a Parts Advisor to be the backbone of our parts department, supporting retail customers, wholesale accounts, and our internal service technicians with expert knowledge and high-energy service.

This role requires at least 1 year of automotive parts experience, familiarity with a Reynolds and Reynolds DMS (asset), and strong interpersonal, verbal, and written communication skills.

Qualifications

• At least 1 year of Automotive Parts experience.
• Experience using a DMS – Reynolds and Reynolds is an asset.
• Excellent interpersonal skills with an upbeat and engaging attitude.
• Strong verbal communication and writing skills.
• Organized with a strong attention to detail.
• Ability to follow set and standard procedures.
• Excellent time management skills and the ability to multi-task.
• Ability to work independently and take self-initiative.
• Basic computer skills and a comfort with learning new software and systems.
• Strong knowledge of automotive parts and technical/mechanical repairs.

Responsibilities

• Help customers select parts and provide high-quality service for retail, shop and wholesale accounts.
• Answer telephone calls and provide price quotes.
• Take orders for parts by telephone and at counters.
• Receive payments from retail customers.
• Handle customer concerns per dealership guidelines.
• Stock items, organize shelves, and maintain safe inventory.
• Manage inventory and stock levels.
• Deliver parts to wholesale accounts.
• Perform other duties as assigned by the Parts Manager.

Skills

Automotive parts

DMS Reynolds & Reynolds

Interpersonal skills

Verbal communication

Written communication

Detail oriented

Following procedures

Time management

Independent work

Computer literacy

Automotive parts knowledge

Tools

Reynolds & Reynolds DMS

Job description

Roy Foss Motors - Thornhill is seeking a Parts Advisor to be the backbone of our parts department, supporting retail customers, wholesale accounts, and our internal service technicians with expert knowledge and high-energy service.

This role requires at least 1 year of automotive parts experience, familiarity with a Reynolds and Reynolds DMS (asset), and strong interpersonal, verbal, and written communication skills.