Automotive Parts Advisor — Customer Experience Pro

USA GPC Genuine Parts Company; Iowa City (IA); Presencial; USD 17 000 - 21 000; Tempo integral

Resumo da oferta

USA GPC Genuine Parts Company seeks a Store Pro to serve as the main contact for customers in the retail store, representing the NAPA brand and delivering quality service. You will provide automotive parts solutions, support both retail and wholesale customers, and contribute to store performance through product knowledge, responsiveness and engagement.

Join a team focused on accuracy, efficiency, and a positive shopping experience, while supporting inventory and fulfillment operations and

Qualificações

• Demonstrated customer service skills in a retail setting.
• Willingness to learn automotive parts and technology systems.
• Experience with inventory or cataloging systems is a plus.

Responsabilidades

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain a high-energy, customer-focused atmosphere in a fast-paced store.
• Support store operations including transactions and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Coordinate and dispatch deliveries, pull and prepare orders for customers and drivers.

Conhecimentos

Customer service

Communication

Problem solving

Learning mindset

Teamwork

Automotive parts knowledge

Retail knowledge

Formação académica

High School Diploma

Ferramentas

POS systems

Cataloging systems

Descrição da oferta de emprego

USA GPC Genuine Parts Company seeks a Store Pro to serve as the main contact for customers in the retail store, representing the NAPA brand and delivering quality service. You will provide automotive parts solutions, support both retail and wholesale customers, and contribute to store performance through product knowledge, responsiveness and engagement.

Join a team focused on accuracy, efficiency, and a positive shopping experience, while supporting inventory and fulfillment operations and