Automotive Operations Support Manager

Dealer Tire, LLC; North Carolina; Hybrid; USD 120,000 - 130,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Dent Wizard is seeking an Operations Support Manager for the Raleigh market to drive operational excellence across non-technician functions and coordinate onboarding, launch, and ongoing site performance.

You will lead cross-functional teams, manage supply chain and fleet aspects, coach frontline leaders, and partner with district leadership to meet margins and customer expectations. Travel as needed; base salary in the 120k–130k range.

Qualifications

• Bachelor’s degree in business, operations management, or a related field is preferred.
• 5+ years of experience in operations, project management, or a related discipline.
• Proven ability to lead cross-functional teams and manage multiple projects simultaneously.
• Strong analytical and problem-solving skills with experience in process improvement.
• Excellent communication and interpersonal skills with the ability to coach and influence at all levels.
• Prior experience as a field leader (e.g., AOM, FOM) preferred.
• Experience in technical training, supply chain management, and fleet operations is highly desirable.
• Must live in a market that they support.

Responsibilities

• Drive end-to-end customer onboarding and launches with site assessments and risk identification.
• Identify root causes for issues and implement corrective actions to improve quality and efficiency.
• Provide technical training and support to technicians and frontline leaders.
• Minimize supply costs through preferred suppliers and efficient ordering processes.
• Lead supply chain and fleet initiatives, audits, and EH&S for the division.
• Coach the Operations Leadership Team and foster accountability and continuous improvement.
• Other duties as assigned.

Education

Bachelor’s degree in business/operations management or related field

Job description

About Dent Wizard

Dent Wizard is the nation’s undisputed leader in automotive reconditioning services and vehicle protection products – and our success is the result of the great people who serve our customers. We’re stable, growing and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees.

Help us reach new heights and receive the respect, rewards and recognition you deserve.

Dent Wizard is looking for an Operations Support Manager for its Raleigh market.

The Operations Support Manager is responsible for driving operational excellence and supporting the successful onboarding, launch, and ongoing performance of customer sites within their district. They drive non-technician gross margin at a district level, including managing the cost of supplies and fleet, and supporting parts margin expansion, acting as the district level lead with the Supply Chain team. This role leads cross-functional initiatives, manages technical and operational processes, and serves as a coach for front-line leaders and technicians. They are a member of the district leadership team in partnership with the District Operations Manager and Business Development Executive.

Key Responsibilities

• Customer Onboarding & Launches: Drive and own the end-to-end customer onboarding process, ensuring a seamless transition from pre-launch to full operational status. Plan and lead customer pre-launch due diligence, including site assessments, requirements gathering, and risk identification. Manage multiple service launches simultaneously, coordinating resources and timelines to meet customer and business objectives. Lead buildout planning and execution for new locations, leveraging external vendor partners as required.


• Operational Excellence & Quality: Identify root causes for technical customer service concerns and implement corrective actions to resolve issues and prevent recurrence. Develop, implement, and continuously improve critical processes to enhance operational quality, efficiency, and customer satisfaction. Troubleshoot operational issues and implement Standard Operating Procedures (SOPs) to drive consistency and best practices across sites. Drive leaders to optimize day-to-day operations, leveraging data and feedback to improve performance. Ensure we are meeting the Customer Promise cycle time consistently across the district.


• Technical Training & Support: Provide technical training and support to technicians and front-line field leaders, ensuring teams are equipped with the skills and knowledge needed for success. Serve as a resource for technical problem-solving and process improvement initiatives.


• Supply expense management: Minimize tech supply costs by ensuring consistent use of preferred suppliers, controlling credit cards, and driving strong ordering processes (e.g., min/max processes, etc.). Analyze supply usage to identify locations of overspending and root cause problem-solving to drive savings. Ensure parts profitability via vendor leverage and best practices. Automate invoices to reduce front-line manager time commitment.


• Supply Chain & Fleet Management: Lead supply chain initiatives for the division, collaborating with procurement and fleet teams to ensure timely and cost-effective delivery of materials and equipment. Own all site and fleet-related audits, ensuring compliance with company standards and regulatory requirements. Manage fleet requests, including vehicle allocation, maintenance, and replacement planning. Lead EH&S initiatives for the division, ensuring compliance with all regulatory requirements and fostering a culture of safety and responsibility.


• World Class Teams: Coach the Operations Leadership Team on areas within their responsibility, fostering a culture of accountability, continuous improvement, and professional growth.


• Other duties as assigned.

Key Competencies

• Operational Excellence


• Project Management


• Technical Acumen


• Leadership & Coaching


• Problem Solving


• Communication & Collaboration


• Customer Focus


• Change Management

Position Requirements

• A bachelor’s degree in business, operations management, or a related field is preferred.


• 5+ years of experience in operations, project management, or a related discipline.


• Proven ability to lead cross-functional teams and manage multiple projects simultaneously.


• Strong analytical and problem-solving skills, with experience in root cause analysis and process improvement.


• Excellent communication and interpersonal skills, with the ability to coach and influence at all levels of the organization.


• Prior experience as a field leader (e.g., AOM, FOM) preferred.


• Experience in technical training, supply chain management, and fleet operations is highly desirable.


• Must live in a market that they support.


• Ability to travel as needed to support site launches and operational initiatives.

Physical Job Requirements

Consistent in field visits with the leaders and technicians (around 75%). All applicants being considered for employment must pass pre-employment checks including drug screening and background check.

The compensation offered for this position will depend on qualifications, experience, and geographic location. The starting compensation is expected to be: $120,000-$130,000/year

We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution).

For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.

EOE Statement: Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities. *ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dent Wizard's Human Resources Department to discuss your specific needs.

About Dent Wizard

Crafting Excellence in Automotive Reconditioning

At Dent Wizard, we've dedicated ourselves to perfecting the art of automotive reconditioning for over three decades. We're more than just a service provider, we're a team of skilled artisans, affectionately known as "Wizards," who turn everyday vehicles into works of art. We take pride in our reputation and company values of Integrity, Innovation, Customer Devotion, and Excellence.

Whether you're considering a career with us or seeking our services, Dent Wizard is your trusted partner for all things automotive reconditioning. Welcome to the magic behind the Wizardry!