Automotive Operations Manager, Keys

Dent Wizard International; New York (NY); On-site; USD 86,000 - 95,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, vision insurance

401k match

Job summary

Dent Wizard is seeking an Operations Manager to lead a dispersed team of service technicians, optimize service delivery, and manage budget adherence across multiple sites in the New York area.

The role emphasizes customer relations, process improvement, and collaboration with sales to capitalize on market opportunities. Expect up to 70% travel and a focus on cost control and regulatory compliance.

Qualifications

• 5+ years of leadership experience in a mobile, dispersed workforce.
• Ability to manage and forecast key tech resources.
• Strong organizational and project management skills.
• Willingness to travel up to 70%.
• Ability to resolve conflicts with customer operations.

Responsibilities

• Drive service excellence and meet customer expectations.
• Lead and supervise key service technicians and supervisory leads.
• Manage budgets, costs, and identify savings opportunities.
• Ensure compliance with industry standards and safety.
• Collaborate with other departments for seamless operations.
• Build relationships with customers and drive sales opportunities.

Skills

Leadership

Operations management

Customer relations

Strategic planning

Travel readiness

Tools

Key duplication

Key cloning

Programming

Job description

About Dent Wizard

Dent Wizard is the nation’s undisputed leader in automotive reconditioning services and vehicle protection products – and our success is the result of the great people who serve our customers. We’re stable, growing and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees. Help us reach new heights and receive the respect, rewards and recognition you deserve.

As an Operations Manager, Keys your essential job functions include:

Customer Relations, Administration, and Compliance: (30%)

• Drive a culture of excellence in service delivery to meet and exceed customer expectations.
• Address customer concerns and implement corrective actions as needed.
• Lead and supports implementation of division strategic initiatives with Key Leadership
• Participate in R&D projects to enhance DW’s technical capabilities.
• Create a positive, productive working environment consistent with Dent Wizard’s Core Values.
• Identify value-added customer solutions.
• Direct inventory process via cycle counts and physical inventories.
• Continuously evaluate and identify supply cost control measures, including inventory control best practices within the key line of business.

Operational Efficiency and Financial Management: (30%)

• Optimize service processes and workflows to enhance efficiency without compromising quality, ensuring timely service delivery and adherence to customer SLA’s
• Effectively manage resources, including personnel, equipment, and supplies, to achieve optimal service delivery.
• Maintain open and effective communication channels within the team and collaborate with other departments to ensure seamless operations.
• Establish and enforce quality standards to guarantee consistency and excellence in service offerings.
• Responsible for budget adherence, cost control, and identifying opportunities for cost-saving measures.
• Serve as subject matter expert to support technician development and address/solve issues as they arise.
• Promote communication with customers to maintain open lines of communication ensuring all operational objectives are met.
• Ensure adequate coverage for vacations, as well as emergency/unplanned assignments on an as needed basis
• Stay informed about industry trends, customer preferences, and competitor activities to make informed input for strategic planning.

Leadership, Mentoring and Coaching (20%)

• Lead and inspire a team of key service technicians and lead/supervisory key technicians to ensure a customer-centric mindset and adherence to service standards.
• Monitor and evaluate team performance, providing constructive feedback and implementing strategies for continuous improvement.
• Execute training programs to enhance the skills and knowledge of the service team, fostering a culture of continuous learning.
• Interview, hire, and onboard new key service technicians providing positive onboarding experience.
• Ensure key technicians adhere to industry regulatory compliance.
• Parter with various enabling function leaders ensuring key technicians and leads or supervisors have working tools, equipment, and fleet.

Sales and Business Development: (20%)

• Partner with Sales to capitalize on large scale opportunities within the market.
• Build and solidify relationships with key customers and network to initiate relationships with prospective customers.
• Drive results through sales and negotiation, creating win-win solutions for the customer and Dent Wizard.

Other Duties as Assigned

Competencies Required

• Key Technical and Industry Knowledge
• Coach and Influencing
• Results Oriented
• Creativity
• Initiative

Position Requirements

• 5+ years of proven leadership/influence experience in a mobile environment where employees are dispersed geographically
• Ability to manage, forecast and coordinate key tech resources to maintain key production.
• Proficient in key duplication/key cloning process and programming
• Full knowledge of key types and key parts
• Ability to manage through conflict resolution with customer operations manager
• Demonstrated organizational skills with the ability to manage multiple projects simultaneously
• Up to 70% travel throughout assigned Division may be required

Physical Job Requirements

• Continuous viewing and data input into a computer.
• Ability to lift up to 40 lbs. occasionally.
• Frequent walking, standing, lifting, bending, squatting.

Drug Policy

• All applicants being considered for employment must pass a pre-employment drug screening and background check.

The compensation offered for this position will depend on qualifications, experience, and geographic location.

The starting compensation is expected to be:

$85,860-$95,000/Year

We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.

EOE Statement:

Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.

*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dent Wizard's Human Resources Department to discuss your specific needs. Please feel free to contact us at [e-mail].