Automotive Mastermind: Lead Conversion Specialist

MileOne Autogroup; Elizabeth City (NC); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation

Training and mentoring

Advancement opportunities

Positive work environment

Health benefits

Employee Purchase Program

NextMile Scholarship Program

Employee Assistance Program

Job summary

MileOne Autogroup in Elizabeth City, NC is seeking an Automotive Mastermind to convert phone, text, and internet leads into scheduled visits. You will log all activity and manage follow-ups in the CRM daily while staying current on inventory and offers.

This role focuses on phone-driven engagement rather than in-person floor selling. Ideal candidates bring automotive customer-facing or call-center experience, excellent communication, and a resilient, results-driven mindset.

Qualifications

• Automotive customer-facing experience or strong call-center background preferred.
• Strong communication and relationship-building skills.
• Results-driven mindset with high accountability.
• Professional presence, strong ethics, and customer-first attitude.
• Proficiency in CRM/DMS systems and digital communication tools.
• Ability to remain calm and effective in a fast-paced environment.

Responsibilities

• Log activity, customer interactions, outcomes, and follow-up in CRM daily.
• Maintain understanding of current vehicle inventory, features and offers.
• Book confirmed visits for sales and coordinate schedules with consultants.
• Share customer feedback with department managers.
• Deliver a customer experience that builds trust, loyalty, and repeat business.
• Support dealership growth, retention, and customer satisfaction goals.
• Demonstrate commitment to professional conduct, ethics, and compliance standards.

Skills

Automotive sales experience

Call center experience

CRM experience

Communication skills

Relationship-building

Education

High school diploma or equivalent

Tools

CRM

DMS systems

Job description

MileOne Autogroup in Elizabeth City, NC is seeking an Automotive Mastermind to convert phone, text, and internet leads into scheduled visits. You will log all activity and manage follow-ups in the CRM daily while staying current on inventory and offers.

This role focuses on phone-driven engagement rather than in-person floor selling. Ideal candidates bring automotive customer-facing or call-center experience, excellent communication, and a resilient, results-driven mindset.