Automotive Logistics Operations Leader — Drive Excellence

Universal Logistics Holdings; Dearborn (MI); On-site; USD 70,000 - 110,000; Full time

Job summary

Universal Logistics Holdings is seeking an Operations Manager based in Dearborn, Michigan to lead day-to-day operations supporting automotive manufacturing and supply chain activities. You will oversee supervisors, coordinators, drivers, and hourly staff, while ensuring customer satisfaction, safety, and performance metrics.

The role emphasizes building strong customer relationships, driving operational excellence, and partnering with HR, Safety, Recruiting, and Operations Leadership to optimize

Qualifications

• Bachelor’s degree preferred.
• 3+ years of leadership experience in logistics, transportation, manufacturing, warehousing, or automotive operations.
• Experience leading supervisors, drivers, or hourly workforces.
• Strong communication, problem-solving, and employee development skills.
• Proficiency with Microsoft Office, including Excel.
• Ability to thrive in a fast-paced, customer-focused environment.
• Automotive, transportation, or logistics experience preferred.

Responsibilities

• Lead day-to-day operations supporting automotive customer requirements and service expectations.
• Manage and develop supervisors, coordinators, drivers, and hourly employees.
• Serve as the primary point of contact for customer representatives and maintain strong customer relationships.
• Monitor operational performance, staffing levels, safety, attendance, and service-related KPIs.
• Drive employee accountability through coaching, training, performance management, and corrective action.
• Investigate and resolve operational issues, customer concerns, and employee relations matters.
• Ensure compliance with company policies, customer requirements, and safety standards.
• Partner with HR, Safety, Recruiting, and Operations Leadership to support staffing, retention, and employee development initiatives.
• Identify opportunities to improve efficiency, service, and overall operational performance.
• Promote a culture of safety, accountability, teamwork, and customer service.

Job description

Universal Logistics Holdings is seeking an Operations Manager based in Dearborn, Michigan to lead day-to-day operations supporting automotive manufacturing and supply chain activities. You will oversee supervisors, coordinators, drivers, and hourly staff, while ensuring customer satisfaction, safety, and performance metrics.

The role emphasizes building strong customer relationships, driving operational excellence, and partnering with HR, Safety, Recruiting, and Operations Leadership to optimize