Automotive Lead Gen & Appointment Specialist

Hendrick Automotive Group; Charlotte (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Rick Hendrick City Chevrolet in Charlotte, NC seeks a proactive Customer Service / Business Development Center associate to handle inbound calls, schedule sales or service appointments, and log customer interactions.

This role requires strong communication, basic Microsoft Office skills, and the ability to update the dealership computer system, follow policies, and participate in required training.

Qualifications

• Previous customer service and/or business development experience.
• Strong communication and interpersonal skills.
• Proficiency with Microsoft Office and dealership software.

Responsibilities

• Answer incoming phone calls and schedule sales or service appointments.
• Log customer comments into the Dealership Management System and track follow-ups.
• Coordinate rescheduling for no-shows and confirm upcoming appointments.

Skills

Customer service

Communication

Microsoft Office

Dealership system

Education

High School Diploma

GED

Tools

Dealership Management System

Job description

Rick Hendrick City Chevrolet in Charlotte, NC seeks a proactive Customer Service / Business Development Center associate to handle inbound calls, schedule sales or service appointments, and log customer interactions.

This role requires strong communication, basic Microsoft Office skills, and the ability to update the dealership computer system, follow policies, and participate in required training.