Lead Gen & Appointment Specialist

Hendrick Automotive Group; Skibo (NC); On-site; USD 19,000 - 28,000; Full time

Job summary

Hendrick Automotive Group operates Rick Hendrick Toyota Fayetteville, located at 1969 Skibo Rd, Fayetteville, NC. The role centers on lead generation to support sales and service goals, handling customer inquiries and scheduling appointments in a busy Business Development Center.

The candidate will maintain customer records, follow up on marketing incentives, and ensure accurate timekeeping while upholding core values and safety policies in a fast-paced automotive setting.

Qualifications

• Previous customer service and/or business development experience.
• Ability to deliver superior customer satisfaction.
• Education/work experience includes GED or higher.

Responsibilities

• Answer all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment.
• Log all customer comments into Dealership Management System.
• Schedule follow-up contact if no appointment is made in Dealership Management System.
• Confirm scheduled appointments with future customers.
• Post scheduled appointments on appointment board in the Business Development Center.
• Re-schedule “no-show” customer appointments.
• Follow-up with sales or service department to determine if the appointment was kept and what the outcome was.
• Schedule future contact as needed.
• Maintain and update customer changes in database.
• Contact current customer base on current marketing incentives.
• Respond to customer website request (internet inquiries).
• Contact internet clients via e‑mail and phone to schedule a sales or service appointment.

Skills

Microsoft Office

Dealership Management System

Education

GED

High School Diploma

Associate Degree

Bachelor Degree

Master Degree

Doctorate Degree

Tools

Dealership Management System

Job description

Hendrick Automotive Group operates Rick Hendrick Toyota Fayetteville, located at 1969 Skibo Rd, Fayetteville, NC. The role centers on lead generation to support sales and service goals, handling customer inquiries and scheduling appointments in a busy Business Development Center.

The candidate will maintain customer records, follow up on marketing incentives, and ensure accurate timekeeping while upholding core values and safety policies in a fast-paced automotive setting.