IT Helpdesk

Mcdonald Automotive; Littleton (CO); On-site; USD 29,000 - 36,000; Full time

Job summary

McDonald Automotive in Littleton, CO, is hiring an IT Support Specialist for our main campus. This hands-on role supports end users across multiple stores, handling tickets, configuring hardware, and keeping systems running.

You will work in-person and remote as needed, manage Microsoft 365 and Active Directory tasks, deploy PCs and iPads, and assist with VPNs. Travel between showrooms and service drives is expected.

Qualifications

• Hands-on IT support experience preferred; willingness to train.
• Ability to triage and document fixes clearly for others.
• Willingness to travel between stores for hands-on work.
• Familiarity with Windows, security basics, and Microsoft 365.

Responsibilities

• Provide first-level IT support in-person, by phone, email, and remote tools.
• Triage tickets, resolve what you can, document clearly, and escalate when needed.
• Troubleshoot hardware, software, printers, peripherals, and connectivity.
• Handle accounts in Microsoft 365 and Active Directory; password resets and moves.
• Set up and image PCs and iPads; asset tagging and new hire prep.
• Keep printers and consumables running across sites; manage inventory.
• Assist with VPN setup and remote access troubleshooting.
• Monitor and respond to IT alerts promptly.
• Travel to nearby stores for hands-on work that cannot be remote.

Skills

First-level IT support

Ticket queue management

Hardware & peripherals

Microsoft 365 & Active Directory

PC/iPad imaging & deployment

Printer & consumables management

VPN setup

IT incident monitoring

Customer-focused communication

Documentation & handoff

Education

CompTIA A+ or Network+

Tools

Microsoft 365

Active Directory

Intune

RMM tools

Imaging tools

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Helpdesk

Littleton, CO, US

3 days ago Requisition ID: 4690

Salary Range: $21.00 To $26.00 Annually

McDonald Automotive is hiring an IT Support SpecialistIn-Person for our main campus in Littleton. This is a hands-on role for someone who likes solving problems in person. You will spend part of your day in our ticket queue and the rest of it moving between our offices, showrooms, and service drives supporting our teams.

We support rooftops across the Front Range with a small in-house IT team. You will not be siloed into one narrow task and this is a great place to learn and grow.

What you will do

• Provide first-level support for end users in person, by phone, email, and remote tools.
• Work our ticket queue. Triage what comes in, resolve what you can, document clearly, and elevate what needs a senior tech.
• Troubleshoot hardware, software, printers, peripherals, and connectivity issues.
• Handle account tasks in Microsoft 365 and Active Directory. Password resets, lockouts, moves, adds, and changes.
• Set up and deploy PCs and iPads. Imaging, configuration, asset tagging, and new hire hardware prep.
• Keep printers and consumables running across sites, including inventory and proactive replacement.
• Assist with VPN setup and remote access troubleshooting.
• Monitor and resolve IT alerts promptly.
• Travel to nearby stores for hands-on work that cannot be handled remotely.

Educate users on applications and best practices, and document fixes so the next technician can review.

What we are looking for

Prior hands-on IT support experience is preferred, but we will train the right person. What matters more is that you learn fast, have the attitude, and take initiative.

• Comfort with hardware and physical work. You should not be put off by computer replacements, running cable, or crawling under a desk.
• Ability to prioritize multiple tickets at once without losing track of any of them.

Strong communication and a customer-focused attitude. Many people you help sell cars or fix them, and they need you to explain things at their level.

• Detail-oriented and organized, with clear documentation habits.
• Interest in the Microsoft ecosystem (Teams, Power BI, Power Automate, AI and Copilot) and in security, infrastructure, and automation.
• Valid driver's license, clean driving record, and reliable transportation for travel between stores.
• Authorized to work in the U.S.

Nice to have

CompTIA A+, Network+ or similar certification.

• Exposure to Intune, RMM tools, mobile device management, or endpoint security.
• Networking basics. Patching, switch ports, Wi-Fi troubleshooting.

Dealership experience or familiarity with automotive tools.

Compensation

$21.00 to $26.00 per hour, depending on experience and certifications.