Automotive Internet Sales Representative

DARCARS Automotive Group; Fairfax (VA); Sur place; USD 42 000 - 70 000; Plein temps

Avantages offerts par ce poste

Life Insurance

Short-term disability

Long-term disability

Employee discounts on vehicles/parts

Community service opportunities

Résumé du poste

DARCARS Automotive Group is expanding its corporate team with an Internet Sales Representative. The role focuses on nurturing inbound prospects via the DARCARS Approach to Sales, guiding them through a needs analysis, and connecting them to an in-store sales manager for the next steps.

Weekly responsibilities include managing inquiries through CRM and various channels, scheduling test drives, and maintaining timely follow-up to deliver an exceptional customer experience.

Qualifications

• Proficiency with Microsoft Office Suite.
• Strong verbal and written communication skills.
• Comfort with CRM and digital communication channels.

Responsabilités

• Manage inbound digital inquiries and guide prospects through needs analysis.
• Provide product information and answer questions to facilitate path to purchase.
• Schedule test drives and coordinate with in-store sales managers.

Connaissances

MS Office

Active listening

Written communication

Communication skills

Customer engagement

Time management

Outils

CRM software

Description du poste

DARCARS Automotive Group is now hiring for anInternet Sales Representativeto join our corporate team!
Potential Earning Based on experience from 42K to 70K

As anInternetSales Representative,your job is vital in managing our digital business prospects. Your job is to nurture our inbound prospects by guiding them through a simple needs analysis exercise using the DARCARS Approach to Sales. This involves providing dealership and product information, answering their questions, and linking them with a responsive in-store sales manager who will further navigate their path to purchase. As an Internet Representative, you must ensure timely follow-up and provide an exceptional experience with every interaction.

In this role, you'll:

• Pull inquiries from our Customer Relationship Management system (CRM) Respond to inquiries via phone, text,chat,or email based on potential customer's expressed preference
• Serve as the first-level expert on our products and services, the purchase process, and the DARCARS brand
• Convert inquiries to dealership visits; set appointments for test drive and further selection/purchase support
• Adhere to customer communication scripts
• Ensure 100% of contact activity, by recording customer information in the CRM in real time Develop/maintain relationships with related store personnel
• Commute from dealership to dealership(must have a valid driver's license and reliable transportation)

For this role, you'll need to be:

• You are computer savvy with a full working knowledge of Microsoft Office Suite
• You are a quick-study, able to absorb substantive product and service information
• You have exceptional listening, verbal, and written communication skills
• You are able to workweekends and holidays
• You have demonstrated a commitment to process improvement, innovation, and excellence
• You are persistent and eager to learn new things and share new ideas in a collaborative, team environment
• Short-term and long-term disability plans
• Life Insurance
• Employee discounts on vehicle purchases, parts and service repairs
• Opportunities to join our community service initiatives

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.
We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.
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