Automotive Business Development Representative (BDC) / Internet Sales

DARCARS Automotive Group; Silver Spring (MD); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Employee discounts on vehicle, parts,‑

Community service initiatives

Internal career advancement

Job summary

DARCARS of Silver Spring is seeking an Automotive Business Development Representative (BDC) / Internet Sales to be the digital bridge between the dealership and customers. This on-site role involves guiding inquiries, managing leads through CRM, and keeping interactions informative and responsive, with a focus on the DARCARS approach to sales.

Ideal candidates will have a valid driver's license, strong communication skills, and the ability to multi-task in a fast-paced environment.

Qualifications

• Valid driver's license required.
• Excellent written and verbal communication skills.
• Computer savvy.
• High energy, positive attitude, and a team-first mentality.
• Ability to multi-task and manage leads efficiently.
• Availability to work evenings, weekends, and most holidays.
• Must be at least eighteen years of age.

Responsibilities

• Pull and manage leads through our CRM.
• Respond promptly to inquiries via phone, text, chat, or email.
• Serve as a knowledgeable first point of contact on products, services, and the DARCARS brand.
• Follow communication scripts to maintain consistency and quality.
• Log all customer interactions in real-time.
• Build strong working relationships with dealership personnel.
• Meet or exceed performance goals, including response time and conversion metrics.
• Learn and train with the manufacturer to become an expert.

Skills

Driver's license

Communication skills

Computer skills

Attention to detail

Organizational skills

Team player

Multi-tasking

Willingness to learn

Evenings/weekends/holidays schedule

Tools

DriveCentric CRM

VinSolutions CRM

Elead CRM

Job description

DARCARS of Silver Springis now looking for anAutomotive Business Development Representative (BDC) / Internet Salesto join our team!
**Not Remote Eligible**

As an Internet Sales Representative, you’ll be the digital bridge between the dealership and our customers—helping customers make confident, informed decisions from the comfort of their homes. The Internet Sales Rep's job is to nurture our inbound prospects by guiding them through a simple needs analysis exercise using the DARCARS Approach to Sales, providing dealership and product information, answering their questions, and linking them with a responsive in-store sales manager who will then further navigate their path to purchase. As an Internet Sales Rep, you must ensure follow up and provide an exceptional experience with every interaction.

For this role, you’ll need:

• Valid driver's license required
• Excellent written and verbal communication skills
• To be computer savvy
• Strong attention to detail and organizational skills
• High energy, positive attitude, and a team-first mentality
• Ability to multi-task and manage leads efficiently
• Willingness to learn and grow in a fast-paced environment
• Availability to work evenings, weekends, and most holidays
• Must be at least eighteen years of age

Preferred but not required:

• Previous experience in customer service, sales, or call center environments
• Automotive experience a plus, but not necessary – we provide full training!
• CRM experience (e.g., DriveCentric, VinSolutions, Elead)
• Employee discounts on vehicle purchases, parts and service repairs
• Opportunities to join our community service initiatives
• Internal career advancement opportunities

In this role, you’ll:

• Pull and manage leads through our CRM
• Respond promptly to inquiries via phone, text, chat, or email
• Serve as a knowledgeable first point of contact on products, services, and the DARCARS brand
• Follow communication scripts to maintain consistency and quality
• Log all customer interactions in real-time
• Build strong working relationships with dealership personnel
• Meet or exceed performance goals, including response time and conversion metrics
• Learn and train with the manufacturer to become an expert

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. We are an equal opportunity employer & drug‑free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at‑will basis & subject to termination if dealership rules & regulations are violated. #indeedmedium