Automotive Internet Sales Pro — Up to $100K + Perks

DARCARS Automotive Group; Baltimore (MD); In loco; USD 90.000 - 110.000; Tempo pieno

Descrizione del lavoro

DARCARS Automotive Group in Baltimore, MD is hiring an Internet Sales Representative to nurture inbound digital prospects and guide them through a needs analysis using the DARCARS Approach to Sales.

You will pull inquiries from the CRM, respond via phone, text, chat or email, convert inquiries to dealership visits, and coordinate test drives while ensuring timely follow-up and exceptional customer experiences.

Competenze

• You are computer savvy with a full working knowledge of Microsoft Office Suite.
• You are a quick-study, able to absorb substantive product and service information.
• You have exceptional listening, verbal, and written communication skills.
• You are able to workweekends and holidays.
• You have demonstrated a commitment to process improvement, innovation, and excellence.
• You are persistent and eager to learn new things and share new ideas in a collaborative, team environment.
• Paid Holidays & PTO
• Employee discounts on vehicle purchases, parts and service repairs
• Internal career advancement opportunities

Mansioni

• Pull inquiries from our Customer Relationship Management system (CRM) Respond to inquiries via phone, text,chat,or email based on potential customer's expressed preference
• Serve as the first-level expert on our products and services, the purchase process, and the DARCARS brand
• Convert inquiries to dealership visits; set appointments for test drive and further selection/purchase support
• Adhere to customer communication scripts
• Ensure 100% of contact activity, by recording customer information in the CRM in real time Develop/maintain relationships with related store personnel
• Commute from dealership to dealership must have a valid driver's license and reliable transportation

Conoscenze

Customer service mindset

Excellent communication

Team collaboration

Weekend/holiday availability

Strumenti

CRM system

Microsoft Office

Descrizione del lavoro

DARCARS Automotive Group in Baltimore, MD is hiring an Internet Sales Representative to nurture inbound digital prospects and guide them through a needs analysis using the DARCARS Approach to Sales.

You will pull inquiries from the CRM, respond via phone, text, chat or email, convert inquiries to dealership visits, and coordinate test drives while ensuring timely follow-up and exceptional customer experiences.