Automotive Internet Sales Appointment Coordinator

nucarsouthernne; Norwood (MA); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

Paid time off

Training and professional development

Positive team culture

Job summary

Nucar Hyundai of Norwood in Norwood, MA is seeking an Automotive Internet Sales Appointment Coordinator to manage online leads, set qualified appointments, and introduce customers to our sales team.

This full-time role requires strong communication, CRM skills, and the ability to work evenings and weekends. You will contribute to a fast-paced team focused on delivering an exceptional buying experience and achieving daily and weekly appointment goals.

Qualifications

• Experience in customer service, call center, or sales coordination preferred.
• Excellent communication skills (phone, email, and text).
• Strong organizational and multitasking abilities.
• Comfortable working with CRM tools and basic computer programs.
• A positive attitude, professional demeanor, and strong work ethic.

Responsibilities

• Respond quickly and professionally to internet inquiries, phone calls, texts, and emails.
• Build rapport with customers to create trust and encourage them to visit the dealership.
• Set qualified sales appointments and confirm details with customers.
• Keep accurate records in CRM of all interactions and follow-ups.
• Proactively follow up with customers who have shown interest but not yet scheduled.
• Collaborate with the sales team to ensure a smooth handoff and great customer experience.
• Consistently meet daily and weekly contact and appointment goals.

Skills

Customer service

Communication

Organization

Multitasking

Sales coordination

Professional demeanor

Tools

CRM tools

Basic computer programs

Job description

About Us:

At Nucar Hyundai of Norwood, located at 1201 Providence Highway, Norwood, MA 02062, we're more than just a car dealership - we're committed to providing an exceptional buying experience and building lasting relationships with our customers. We are looking for a driven and customer-focused Automotive Internet Sales Appointment Coordinator to join our team and help us grow.

About the Position:

The Internet Sales Appointment Coordinator is responsible for managing online leads, setting qualified appointments, and ensuring each customer has a smooth, professional introduction to our sales team. This is a fast-paced, high-energy role that is perfect for someone who enjoys engaging with people and thrives on achieving results.

Key Responsibilities:

• Respond quickly and professionally to internet inquiries, phone calls, texts, and emails.
• Build rapport with customers to create trust and encourage them to visit the dealership.
• Set qualified sales appointments and confirm details with customers.
• Keep accurate records in CRM of all interactions and follow-ups.
• Proactively follow up with customers who have shown interest but not yet scheduled.
• Collaborate with the sales team to ensure a smooth handoff and great customer experience.
• Consistently meet daily and weekly contact and appointment goals.

Qualifications:

• Experience in customer service, call center, or sales coordination preferred.
• Excellent communication skills (phone, email, and text).
• Strong organizational and multitasking abilities.
• Comfortable working with CRM tools and basic computer programs.
• A positive attitude, professional demeanor, and strong work ethic.

What We Offer:

• Competitive hourly pay + performance bonuses.
• Health, dental, and vision benefits.
• Paid time off and holidays.
• Training and professional development opportunities.
• A positive team culture in a growing automotive group.

Schedule:

Full-time; evenings and weekends may be required.

Pay:

Competitive hourly rates plus monthly bonus. Pay range: $40,000 to $70,000 per year