Automotive Internet Sales Appointment Coordinator

DCD Automotive/Nucar; Walpole (MA); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Competitive hourly pay + performance  

Health, dental, and vision benefits

Paid time off and holidays

Training and professional development 

A positive team culture in a growing  

Job summary

Nucar Hyundai of Norwood is seeking an Internet Sales Appointment Coordinator to manage online leads, set qualified appointments, and provide a smooth introduction to our sales team. This fast-paced role rewards clear communication, organization, and proactive follow-up, with full-time hours, evenings/weekends as needed, and a supportive automotive-group culture.

Competitive pay with bonuses and benefits include health, dental, and vision, paid time off, and opportunities for professional

Qualifications

• Experience in customer service, call center, or sales coordination preferred.
• Excellent communication skills (phone, email, and text).
• Strong organizational and multitasking abilities.
• Comfortable working with CRM tools and basic computer programs.
• A positive attitude, professional demeanor, and strong work ethic.

Responsibilities

• Respond quickly and professionally to internet inquiries, phone calls, texts, and emails.
• Build rapport with customers to create trust and encourage them to visit the dealership.
• Set qualified sales appointments and confirm details with customers.
• Keep accurate records in CRM of all interactions and follow-ups.
• Proactively follow up with customers who have shown interest but not yet scheduled.
• Collaborate with the sales team to ensure a smooth handoff and great customer experience.
• Consistently meet daily and weekly contact and appointment goals.

Skills

Customer service

CRM software

Communication skills

Organizational skills

Tools

CRM software tools

Basic computer skills

Job description

About Us:

At Nucar Hyundai of Norwood, located at 1201 Providence Highway, Norwood, MA 02062, we're more than just a car dealership - we're committed to providing an exceptional buying experience and building lasting relationships with our customers. We are looking for a driven and customer-focused Automotive Internet Sales Appointment Coordinator to join our team and help us grow.

About the Position:

The Internet Sales Appointment Coordinator is responsible for managing online leads, setting qualified appointments, and ensuring each customer has a smooth, professional introduction to our sales team. This is a fast-paced, high-energy role that is perfect for someone who enjoys engaging with people and thrives on achieving results.

Key Responsibilities:

• Respond quickly and professionally to internet inquiries, phone calls, texts, and emails.
• Build rapport with customers to create trust and encourage them to visit the dealership.
• Set qualified sales appointments and confirm details with customers.
• Keep accurate records in CRM of all interactions and follow-ups.
• Proactively follow up with customers who have shown interest but not yet scheduled.
• Collaborate with the sales team to ensure a smooth handoff and great customer experience.
• Consistently meet daily and weekly contact and appointment goals.

Qualifications:

• Experience in customer service, call center, or sales coordination preferred.
• Excellent communication skills (phone, email, and text).
• Strong organizational and multitasking abilities.
• Comfortable working with CRM tools and basic computer programs.
• A positive attitude, professional demeanor, and strong work ethic.

What We Offer:

• Competitive hourly pay + performance bonuses.
• Health, dental, and vision benefits.
• Paid time off and holidays.
• Training and professional development opportunities.
• A positive team culture in a growing automotive group.

Schedule:

Full-time; evenings and weekends may be required.

Pay:

Competitive hourly rates plus monthly bonus. Pay range: $40,000 to $70,000 per year