Guest Relations Assoc SVC- Jordan Ford

Sonic Automotive; Mishawaka (CO); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

HSA

401k

PTO

Job summary

Jordan Ford is seeking a Service/Guest Relations professional to generate service appointments and deliver a premium customer experience. You will respond to internet inquiries, update customer files in the CRM, and manage inquiry flow with lead management tools.

The role requires excellent communication, strong MS Office and CDK system skills, ability to work independently in a fast-paced environment, and a focus on accuracy, teamwork, and high customer satisfaction.

Qualifications

• Excellent verbal and written communication skills.
• Strong Microsoft Office applications, CDK system and computer skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to work in call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Enter all customer inquiry data into the CRM promptly.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform cashier duties as requested.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

Skills

Excellent verbal and written comms

Tools

CDK system

Microsoft Office

Job description

Company Description

Jordan Ford is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!

Please check out x and what we have to offer! (Link)

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us!

Job Description

The Service/Guest Relations is responsible for generating service appointments with customers that contactthe dealership via the internet for service of new and/or pre-owned vehicles. They delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest.

Duties and Responsibilities:

• · Respond to internet inquiries with courtesy, accuracy and professionalism.
• · Promptly and accurately enter all customer inquiry data into the CRM.
• · Generate service appointments.
• · Conduct phone surveys to assess customer preferences and quality of experience.
• · Effectively utilize lead management tools.
• · Compile all necessary reports, forms and other documentation on a timely basis.
• · Perform cashier duties as requested.
• · Perform other job-related duties as assigned.
• · Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers. Coordinator

Qualifications

Preferred:

• Excellent verbal and written communication skills.
• Strong Microsoft Office applications, CDK system and computer skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to work in call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

Required:

• All applicants must be authorized to work in the USA.
• Valid Driver's License and good driving record.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.

Additional Information

Compensation: $18.00-22.00 per hour

Schedule:

• Full Time
• Friday/Saturday availability required
• Sundays off

It's time to make the most important move of your career. From our cooperative team-based approach; to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEO guidelines.