Client Care Specialist

Kalispell Auto Group; Kalispell, Northern (MT, KY); Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k) Matching

Health Insurance

Dental Insurance

Vision Insurance

Career Advancement

Paid Time Off

Employee Discounts

Company Events

Job summary

Kalispell Toyota has moved to a brand new state-of-the-art facility in Kalispell, and we’re expanding our sales team with a Client Care Specialist who can grow with us. We welcome individuals from customer service, retail, hospitality, or related fields who want to build a career in automotive sales and guest experience, with ongoing training and advancement opportunities.

Join a team that values openness, accountability, and a commitment to guest satisfaction, with competitive pay, benefits,

Qualifications

• High school diploma or equivalent.
• Strong organizational skills and patience.
• Ability to work independently within a sales team.
• Attention to detail.
• Typing skills.
• Ability to work in a fast-paced environment.
• Active listening skills.

Responsibilities

• Answer inbound phone, email and text leads professionally using scripts to set appointments.
• Respond to leads/inquiries promptly per industry and dealership standards.
• Maintain Customer Satisfaction Index higher than zone/branch average.
• Monitor inbound/outbound emails in CRM and assist sales staff as needed.
• Ensure all communications are professional and courteous.
• Ensure guests are greeted promptly and appointments are ready.
• Prepare appointment vehicles for show/test drive.
• Maintain training standards set by manufacturers.
• Attend improvement meetings with management.
• Learn warranty coverage and procedures.
• Provide top-notch guest experiences before, during and after a sale.

Skills

Strong organizational skills

Attention to detail

Ability to work independently

Typing skills

Team collaboration

Active listening

Patience

Education

High school diploma or equivalent

Tools

CRM software

Job description

Kalispell Toyota has moved and we are expanding into our BRAND NEW state-of-the-art facility in Kalispell, and we want you to grow along with us! At Kalispell Toyota, we like to do things differently. We know what most people think of car dealerships, and we’re here to change that! We may service and sell vehicles, but first, we’re here to take care of our employees and community. We focus on the guest experience and pride ourselves in taking an open and honest approach to provide the best automotive sales and service experience. We thrive on teamwork with an emphasis on individual accountability and employee satisfaction.

Kalispell Toyota is looking to add a talented individual at our new location that is seeking opportunities for growth, and would like to join our Sales Team as a Client Care Specialist. We understand the importance of education, and invest in our staff through continual career growth and opportunities for advancement. We welcome individuals who are new to the automotive industry, and may have experience with previous roles in customer service, retail sales, restaurant industry or hospitality.

WHAT WE OFFER:

• $40,000-$50,000 a year including bonuses
• Full-Time schedule with 4-10hr shifts and rotating weekends
• 401(k) Coordination and Matching
• Medical, Dental, Vision Insurance
• Opportunities for Advancement
• Vacation & Sick Pay
• Employee Discounts on products/services
• Access to company fun and events year round

WHAT YOU’LL DO:

• Answer inbound phone, email and text leads in a professional manner using provided scripts with end goals of setting appointment with guests at the dealership
• Respond to leads/inquiries in a timely manner determined by industry and dealership standards
• Maintain Customer Satisfaction Index rating at least 2% higher than zone/branch average
• Monitor all inbound and outbound emails in the CRM while assisting sales consultants/sales managers with responses as needed
• Ensure that all communications via phone, text, email or in-person are professional and courteous
• Ensure that sales consultants are ready for all appointments and waiting at the door when guests arrive
• Ensure appointment vehicles are selected, clean and ready to show/test drive for dealership guests
• Maintain minimum training standards set forth by manufacturers
• Attend ongoing improvement meetings held by management teams
• Become proficient in warranty coverage, policies and procedures set by manufacturers
• Greet guests upon arrival in a prompt, courteous and professional manner
• Acknowledge all dealership guests on the premises when opportunity arises
• Perform any and all other related duties as required and assigned
• Maintain a professional image and appearance in the workplace
• Provide top-notch and exceptional guest experiences before, during and after a vehicle sale

WHAT YOU’LL NEED:

• High school diploma, GED or vocational training or job-related course work, preferred
• Strong organizational skills and patience
• Ability to work independently while being an integral member of the sales team
• Strong attention to detail
• Typing skills
• Ability to work well in a fast-paced, team setting
• Active listening skills