Automotive Guest Experience Specialist

Kalispell Auto Group; Kalispell, Northern (MT, KY); Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k) Matching

Health Insurance

Dental Insurance

Vision Insurance

Career Advancement

Paid Time Off

Employee Discounts

Company Events

Job summary

Kalispell Toyota has moved to a brand new state-of-the-art facility in Kalispell, and we’re expanding our sales team with a Client Care Specialist who can grow with us. We welcome individuals from customer service, retail, hospitality, or related fields who want to build a career in automotive sales and guest experience, with ongoing training and advancement opportunities.

Join a team that values openness, accountability, and a commitment to guest satisfaction, with competitive pay, benefits,

Qualifications

• High school diploma or equivalent.
• Strong organizational skills and patience.
• Ability to work independently within a sales team.
• Attention to detail.
• Typing skills.
• Ability to work in a fast-paced environment.
• Active listening skills.

Responsibilities

• Answer inbound phone, email and text leads professionally using scripts to set appointments.
• Respond to leads/inquiries promptly per industry and dealership standards.
• Maintain Customer Satisfaction Index higher than zone/branch average.
• Monitor inbound/outbound emails in CRM and assist sales staff as needed.
• Ensure all communications are professional and courteous.
• Ensure guests are greeted promptly and appointments are ready.
• Prepare appointment vehicles for show/test drive.
• Maintain training standards set by manufacturers.
• Attend improvement meetings with management.
• Learn warranty coverage and procedures.
• Provide top-notch guest experiences before, during and after a sale.

Skills

Strong organizational skills

Attention to detail

Ability to work independently

Typing skills

Team collaboration

Active listening

Patience

Education

High school diploma or equivalent

Tools

CRM software

Job description

Kalispell Toyota has moved to a brand new state-of-the-art facility in Kalispell, and we’re expanding our sales team with a Client Care Specialist who can grow with us. We welcome individuals from customer service, retail, hospitality, or related fields who want to build a career in automotive sales and guest experience, with ongoing training and advancement opportunities.

Join a team that values openness, accountability, and a commitment to guest satisfaction, with competitive pay, benefits,