Automotive Service Manager - Lead Team & Drive Excellence

Midas - Detroit; San Antonio (TX); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Profit sharing

Training & development

Career advancement opportunities

Flexible scheduling

Job summary

Midas - Detroit is seeking a Service Manager to join our busy automotive service center. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, and previous management experience.

You will oversee service advisors, address customer inquiries, and manage required documentation, while ensuring profitability and a high level of customer satisfaction.

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• Valid driver’s license and clean driving record.
• At least two years of experience as an automotive service writer or service advisor; management preferred.
• Strong automotive knowledge and customer service skills.

Responsibilities

• Manage a team of automotive service professionals to ensure a high level of employee morale and customer satisfaction while maintaining profitability.
• Ensure repairs and maintenance tasks are completed in a timely manner.
• Mentor employees on best practices for improving sales and customer service techniques.
• Oversee day-to-day operations of the service department.
• Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records.

Skills

Communication skills

Customer relations

Service writing

Management experience

Education

High school diploma

GED

Bachelor's degree

Job description

Midas - Detroit is seeking a Service Manager to join our busy automotive service center. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, and previous management experience.

You will oversee service advisors, address customer inquiries, and manage required documentation, while ensuring profitability and a high level of customer satisfaction.