Automotive Front Desk Pro: Guest Concierge & Admin

Darcars; Greenwich (CT); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits package

401k

Employee discounts on vehicles, parts,

Community service initiatives

Internal career advancement

Job summary

DARCARS Lexus of Greenwich is hiring an Automotive Front Desk Receptionist to be the first point of contact in the showroom. The role requires professional communication with customers and staff, handling calls, data entry, and general administrative duties that keep the dealership running smoothly.

Ideal candidates will have strong customer service experience, the ability to work in a fast-paced environment, and a flexible schedule including evenings and weekends.

Qualifications

• Must be able to speak clearly and pleasantly on the telephone and convey the image of professionalism and competence to callers and in-person customers
• Strong communication skills with both customers and DARCARS employees
• Demonstrated commitment to customer service
• Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers
• Previous customer service experience preferred but not required
• Requires the ability to sit for long periods of time
• Be able to work in a fast-paced environment
• Be a team player
• Must be able to work a flexible schedule, evenings and weekends
• Must be able to pass pre-employment screen (background)

Responsibilities

• Greet showroom customers and determine the nature of their visit.
• Direct customers to the correct department, notify the appropriate salesperson that a customer is waiting, or introduce the customer to a salesperson.
• Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
• Enter data into computer operated prospect tracking system.
• Manage switch board.
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.
• Take thorough messages indicating the caller’s first and last name, company name if applicable, the time, and the message the caller wishes to leave.
• Communicate messages to all appropriate parties in a timely manner.
• Provide basic information to callers who have general inquiries.
• Update and distribute company telephone roster when necessary.
• Perform clerical duties and accounting duties as assigned by controller or GSM.
• Serve as showroom greeter.
• Other duties assigned by management.
• Make transaction receiptsfor sale and service department*if applicable

Skills

Clear communication

Customer service

Professionalism

Reading/comprehension

Team player

Flexible schedule

Background check

Fast-paced environment

Long sitting

In-person and phone etiquette

Job description

DARCARS Lexus of Greenwich is hiring an Automotive Front Desk Receptionist to be the first point of contact in the showroom. The role requires professional communication with customers and staff, handling calls, data entry, and general administrative duties that keep the dealership running smoothly.

Ideal candidates will have strong customer service experience, the ability to work in a fast-paced environment, and a flexible schedule including evenings and weekends.