Automotive Front Desk & Customer Experience Specialist

Subaru of Glendale; Glendale (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Paid Vacation

Paid Training

Discount on Products and Services

Bonuses

Job summary

Subaru of Glendale is the top Subaru dealership in the USA, and we strive to turn every customer into a lifelong client. We value happy employees who stay motivated and reward hard work.

Our equal opportunity policy protects all applicants and our team is dedicated to exceptional service. Subaru of Glendale seeks a customer-focused representative to answer calls, manage inquiries, present financing options, and support sales and service teams daily.

Qualifications

• Previous customer service experience.
• Experience in retail auto sales.
• Minimum three years of driving experience.
• Excellent teammate with collaborative attitude.
• Prompt and courteous demeanor.
• Positive and hardworking personality.
• Strong computer skills.

Responsibilities

• Answer customer calls and establish follow-up with sales appointments.
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Present initial financing options based on customer needs.
• Follow up with leads that are not ready to make an appointment or no-show.
• Participate in team and process development sessions - keeping positive relationships with teammates, sales teams and dealership management.
• Utilize CRM tracking system daily.
• Answer questions with Lease buyout.
• Follow up with lease maturity customers.
• Engage with Service customers to upgrade.

Skills

Customer service

Retail auto sales

Driving experience

Team player

Courtesy

Computer skills

Job description

Subaru of Glendale is the top Subaru dealership in the USA, and we strive to turn every customer into a lifelong client. We value happy employees who stay motivated and reward hard work.

Our equal opportunity policy protects all applicants and our team is dedicated to exceptional service. Subaru of Glendale seeks a customer-focused representative to answer calls, manage inquiries, present financing options, and support sales and service teams daily.