Automotive Fixed Ops Trainer - Service Excellence Lead

automotiveservicesnetwork; Winter Park (FL); On-site; USD 80,000 - 125,000; Full time

Benefits offered by this job

401(k) & 401(k) Matching

Employee Assistance Program

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Flexible Spending Account

Paid Time Off After 6 months

Referral Program

Associate Discount Program

Job summary

Holler-Classic Family of Dealerships is seeking a Corporate Fixed Ops Trainer to lead training across fixed operations at our Central Florida locations. The role emphasizes improving service performance, CSI, and staff development within a multi-dealership environment.

You will train staff on processes, warranties, and pricing strategies while coordinating with factory representatives to stay compliant and competitive.

Qualifications

• Five years related experience and/or training; or equivalent combination of education and experience.
• Prior Consulting or Training Experience
• Knowledge in multiple DMS, SLT, and 3rd Party Service/Parts Software Solutions
• Strong knowledge of all Microsoft Office applications
• Strong communication skills

Responsibilities

• Train and refine daily processes to achieve superior hours and dollars per RO, ELR, etc.
• Work in the service drive with service advisors and customers
• Maintain world class CSI
• Maintain high employee satisfaction
• Maintain high-quality service repairs and minimize comebacks
• Hire, train, motivate staff; manage employee relations
• Administer monthly operating budget to attain service targets
• Maintain reporting systems for the service manager and manufacturer
• Ensure compliance with regulations affecting repair operations
• Hold weekly service advisor training sessions
• Handle customer complaints according to dealership guidelines
• Train staff on warranty claim processing and policy applications
• Stay abreast of competitive pricing; develop service pricing recommendations for management
• Serve as liaison with factory representatives

Skills

Fixed Ops knowledge

Strong communication

Valid driver’s license

Tools

DMS software

SLT

Service/Parts software

Job description

Holler-Classic Family of Dealerships is seeking a Corporate Fixed Ops Trainer to lead training across fixed operations at our Central Florida locations. The role emphasizes improving service performance, CSI, and staff development within a multi-dealership environment.

You will train staff on processes, warranties, and pricing strategies while coordinating with factory representatives to stay compliant and competitive.