Automotive Corporate Fixed Ops Trainer

Holler-Classic; Columbia, Northern (SC, KY); Hybrid; USD 80,000 - 125,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching

Paid Time Off

Life Insurance

Vision Insurance

Flexible Spending Account

Employee Assistance Program

Referral Program

Associate Discount Program

Job summary

Holler-Classic Family of Dealerships, a Top 150 dealer group, seeks a Corporate Fixed Ops Trainer to elevate fixed operations across the organization. The role focuses on training service advisors, technicians, and staff, driving performance, and ensuring adherence to warranty and regulatory standards.

The ideal candidate has extensive experience in auto maintenance operations, consulting or training background, and proficiency with DMS/SLT and other service software solutions.

Qualifications

• Minimum five years related experience or training in automotive fixed operations.
• Prior consulting or training experience in service departments.
• Knowledge of DMS, SLT, and third-party service/parts software; strong Microsoft Office skills.

Responsibilities

• Deliver corporate fixed ops training across service, parts, and advisor staff.
• Collaborate with service managers to improve hours per RO and ELR metrics.
• Train staff on warranty processing, pricing, and policy adherence.
• Develop and present monthly budgets for service department targets.
• Maintain compliance with federal/state/local regulations and quality standards.

Skills

Five years experience

Training experience

Consulting experience

DMS/SLT software knowledge

Microsoft Office

Tools

DMS software

SLT software

Third-party service software

Parts software

Job description

Note: Part-time Associates must be available to work nights and weekends if scheduled.

The Holler and Classic Family Collection of Dealerships participates in E-Verify to confirm employment eligibility for each new associate. For more information, please view the following PDFs: E-Verify Poster (English and Spanish) , Right Work Poster (English and Spanish) . Holler and Classic Family Collection of Dealerships is an Equal Opportunity Employer. For more information, please click on the following PDF: EEO .

Automotive Corporate Fixed Ops Trainer- Holler-Classic Family of Dealerships

Holler-Classic Family of Dealerships, an Automotive News Top 150 dealership group with 17 dealerships serving the Central Florida and Columbia, South Carolina markets, has been proudly family-owned since 1938. Our Buy Smart - Be Happy® brand promises include Our Best Price First, Pure and Simple® and Commission-Free Sales.

Holler-Classic is adding to our Team resulting in an immediate need for a strong candidate to fill the role of Corporate Fixed Ops Trainer.

The position requires an individual with a knowledge of the fixed operations portion of an automotive dealership and must have strong customer service, employee engagement, and automotive service skills.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities:

• Train and refine daily process to achieve superior hours and $ per RO, ELR, etc.
• Work in & on the service drive with service advisors & customers
• Maintain high employee satisfaction
• Maintain high-quality service repairs and minimizes comebacks
• Hire, train, motivate service advisors, technicians, and staff; manage employee relations
• Administer monthly operating budget to attain sales, gross and net income targets for the service department.
• Maintain and utilize reporting systems required by service manager and the manufacturer.
• Stay abreast of, and comply with federal, state, and local regulations that affect repair operations, such as State rules and regulations, hazardous waste disposal, OSHA Right-to-Know, etc.
• Ensure compliance with manufacturer warranty and policy procedures.
• Hold weekly service advisor training sessions to review progress discuss issues maintain high morale.
• Handle customer complaints immediately and according to dealership's guidelines.
• Train staff on best practices for administering warranty claims, reviewing warranty policy adjustments, understanding and applying warranty guidelines, ensuring correct processing of claims, and communicates warranty information to associates.
• Stay abreast of competitive market pricing; develop dealership service pricing plan recommendations for General Management.
• Serves as liaison with factory representatives

Minimum Qualifications:

• Five Years related experience and/or training; or equivalent combination of education and experience
• Prior Consulting or Training Experience
• Knowledge in multiple DMS, SLT, and 3 rd Party Service/Parts Software Solutions
• Strong knowledge of all Microsoft Office applications
• Valid driver’s license with acceptable driving record
• Pass background screening requirement
• Reliable transportation
• 401(k) & 401(k) Matching
• Employee Assistance Program
• Health Insurance
• Vison Insurance
• Life Insurance
• Flexible Spending Account
• Paid Time Off After 6 months
• Referral Program
• Associate Discount Program

Job Type:

• Full-Time

Schedule:

• Ability to work a flexible schedule
• This is an exempt position.

Pay:

• Salary $80,000-$125,000 yearly based on experience

Holler and Classic Family Collection of Dealerships is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or other legally protected characteristics. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We participate in the E-Verify program. Upon an applicant's request, Holler and Classic Family Collection of Dealerships will consider reasonable accommodation to complete the application process.

https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf