Automotive F&I Manager: Transparent Financing & Growth

Johnson Maserati of Cary; Charlotte (NC); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Paid Holidays

Paid Time Off

401(k) with Company Match

Employee Discounts

Medical, Dental, and Vision Insurance

Life Insurance

Disability Insurance

Job summary

Johnson Volvo Cars Charlotte is seeking an experienced Finance & Insurance Manager to deliver a transparent, professional financing experience and drive strong results. You will guide customers through financing options, coordinate with lenders, and ensure compliant transactions while maintaining a high level of customer service.

This role requires strong automotive finance knowledge, the ability to structure transactions, and a commitment to accuracy and integrity across all documentation and

Qualifications

• Strong understanding of automotive financing, lender relationships, and F&I products.
• Experience structuring and submitting transactions to lenders.
• Strong consultative sales, presentation, and negotiation skills.
• Excellent communication and customer-service skills.
• Strong mathematical, analytical, and problem-solving abilities.
• Exceptional attention to detail and documentation accuracy.
• Ability to manage multiple transactions and priorities in a fast-paced environment.
• Ability to collaborate effectively with Sales Management, Sales Consultants, lenders, and other dealership departments.
• A valid driver's license and driving record acceptable under Company standards.
• Availability to work a retail automotive schedule, including Saturdays as required.

Responsibilities

• Build strong relationships with customers, Sales Consultants, Sales Management, and lending partners.
• Conduct a consultative interview to understand each customer's financing needs and preferences.
• Review credit information and structure transactions appropriately.
• Submit transactions to lenders and work to secure competitive financing terms.
• Maintain productive relationships with banks, credit unions, and other lending partners.
• Clearly explain available financing and payment options.
• Present F&I products through a consistent and professional menu process.
• Explain product coverage, benefits, costs, and available options accurately and transparently.
• Recommend products based on individual customer needs and ownership considerations.
• Complete contracts, disclosures, lender documents, and other transaction paperwork accurately and efficiently.
• Monitor contracts in transit and proactively resolve documentation or funding issues.
• Maintain current knowledge of lender programs, dealership products, manufacturer offerings, and applicable requirements.
• Work closely with the Sales team to create an efficient transition from vehicle selection through final delivery.
• Follow up with customers when necessary and help build long-term loyalty and referral business.
• Consistently work toward individual and departmental financial and customer-satisfaction objectives.
• Follow applicable federal and state laws and regulations and protect confidential information.

Skills

Automotive financing

Lender relationships

Consultative sales

Negotiation skills

Communication skills

Attention to detail

Job description

Johnson Volvo Cars Charlotte is seeking an experienced Finance & Insurance Manager to deliver a transparent, professional financing experience and drive strong results. You will guide customers through financing options, coordinate with lenders, and ensure compliant transactions while maintaining a high level of customer service.

This role requires strong automotive finance knowledge, the ability to structure transactions, and a commitment to accuracy and integrity across all documentation and