Automotive Equipment Technician (Floater)

Snap-On Tools; Trenton (NJ); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading global innovator in automotive equipment as an Automotive Equipment Technician. This exciting role involves servicing and repairing a variety of automotive equipment, ensuring customer satisfaction through effective problem-solving and communication. You will work independently, managing service calls across New Jersey and parts of neighboring states, while collaborating with a dedicated sales force. If you're passionate about mechanics and customer service, and looking for an opportunity to grow your skills in a dynamic environment, this position is perfect for you.

Qualifications

• 1-5 years of experience in a technical role with a focus on automotive equipment.
• Basic knowledge of pneumatics and strong mechanical skills required.

Responsibilities

• Repair, maintain, and install automotive equipment in assigned territory.
• Manage customer equipment needs and ensure customer satisfaction.

Skills

Mechanical Skills

Communication Skills

Customer Service

Problem Solving

Education

Associate's Degree in a Technical Field

Military Training

Tools

Microsoft Office

PC Hardware Repair

Job description

Overview

This position will cover all of New Jersey, parts of Eastern Pennsylvania, and parts of New York.

The global leader in automotive equipment, Snap-on Equipment, has an immediate opening for an Automotive Equipment Technician. The Automotive Equipment Technician is responsible for overall service call completion within the territory, assisting in problem solving, equipment installation, and repair. Serviceable equipment includes:

• Wheel Aligners
• Wheel Balancers
• Tire Changers
• Alignment Lifts
• Automotive/General Purpose Lifts
• Specialty Lifts
• Brake Lathes
• Collision Repair Equipment
• A/C Units

Responsibilities

• Ability to follow Snap-on’s safety priorities and maintain a safe working environment through awareness and focus.
• Ability to further expand the use of Rapid Continuous Improvement in the day-to-day activities of the job to help increase organizational capacity.
• Repair, maintain, and install equipment in assigned territory. Follow clearly established standards for repair protocol, response times, prioritization, and customer communications.
• Assist Associate FST and FST employees with complex customer problems.
• Responsible for call completion and closure for all customers in assigned area.
• Manage customer equipment needs during and after warranty periods.
• Resolve customer problems and ensure customer satisfaction.
• Sell contracts, updates/upgrades, and parts in assigned territory.
• Call on customers prior to warranty or contract termination date.
• Make cold calls to pursue the sale of service contracts.
• Schedule regular site visits with customers to provide timely, accurate equipment service.
• Assist with the collection of outstanding receivables.
• Perform administrative duties as required.
• Collaborate with Snap-on Equipment Sales Force.

Qualifications

• Associate's Degree in a technical field, military training, or equivalent with 1-5 years of experience.
• Basic knowledge of pneumatics and strong mechanical skills.
• Computer literacy in Microsoft Office products.
• Knowledge of PC hardware repair.
• Basic knowledge of under-car automotive operations.
• Knowledge of all products serviced by Snap-on Inc. and internal procedures.
• Ability to lift 45 lbs and work in an environment requiring frequent walking, standing, bending, twisting, kneeling, squatting, and sitting while driving.
• Strong communication skills and ability to work directly with customers.
• Must possess a valid driver’s license.
• Must be able to work from home and be a self-starter.

Snap-on Incorporated is a leading global innovator, manufacturer, and marketer of tools, diagnostics, equipment, software, and service solutions for professional users. Founded in 1920, Snap-on is a $2.8 billion S&P 500 Company headquartered in Kenosha, Wisconsin.

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