Automotive E-Sales Specialist

Sonic-Automotive; Chattanooga (TN); On-site; USD 37,000 - 42,000; Full time

Benefits offered by this job

Health plan premiums

Training

Career advancement

Competitive benefits

Job summary

Nissan Chattanooga East, a Sonic Automotive family dealership, is seeking a customer-focused dealership support representative to respond to internet inquiries, enter data into the CRM, and generate service appointments.

You will conduct phone surveys, use lead management tools, and prepare reports while upholding ethical behavior and delivering excellent customer satisfaction.

Join a team with comprehensive benefits and opportunities for advancement.

Qualifications

• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Experience working in a call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate services appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior and deliver the highest degree of customer satisfaction.

Skills

Excellent verbal and written comms

Independent work ability

Call center environment

Organizational and time management

Ability to read and understand rules &

Job description

Nissan Chattanooga East, a Sonic Automotive family dealership, is seeking a customer-focused dealership support representative to respond to internet inquiries, enter data into the CRM, and generate service appointments.

You will conduct phone surveys, use lead management tools, and prepare reports while upholding ethical behavior and delivering excellent customer satisfaction.

Join a team with comprehensive benefits and opportunities for advancement.