Service Advisor - Nissan Chattanooga East

Sonic Automotive, Inc.; Chattanooga (TN); On-site; USD 3,000 - 100,000; Full time

Job summary

Sonic Automotive, Inc. in Chattanooga, TN is seeking a Service Advisor for Nissan Chattanooga East. You will be the liaison between customers and technicians, ensuring vehicles are diagnosed, serviced, and repaired promptly while delivering outstanding service.

You’ll greet customers, explain services with cost estimates, schedule appointments, manage bays, and maintain detailed service records. The role requires strong communication, reliability, and a drive to meet dealership goals, with a $3K

Qualifications

• 1+ years of experience as a Service Advisor in an automotive setting.
• Experience with CDK.
• Strong communication and customer service skills.
• Ability to multitask and thrive in a fast-paced environment.
• Excellent organizational and time-management skills.
• Familiarity with service department operations and procedures.
• Valid driver''s license and a clean driving record.
• All applicants must be authorized to work in the USA.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.

Responsibilities

• Greet customers in a friendly and professional manner and listen to customers' concerns and accurately document their vehicle issues.
• Provide detailed explanations of recommended services and repairs while communicating estimated costs and obtain customer approval for services.
• Schedule appointments and manage service bay availability.
• Coordinate with the service technicians to ensure timely completion of repairs.
• Update customers on the status of their vehicles throughout the service process.
• Provide accurate repair timelines and inform customers of any delays.
• Create and maintain detailed service records for each customer.
• Prepare and explain invoices to customers, including a breakdown of services performed as well as process payments and handle any billing inquiries.
• Follow up with customers after service to ensure satisfaction and address any concerns - Resolve customer complaints or issues promptly and professionally.
• Stay informed about the latest automotive technologies and services.
• Provide customers with information about maintenance schedules and recommended services.

Skills

Strong communication

Customer service

Multitasking

Time management

Organizational skills

Service operations

CDK experience

Driver's license

US work authorization

Pre-employment testing

Tools

CDK

Job description

Service Advisor - Nissan Chattanooga East in Chattanooga, TN at Sonic Automotive

Location: 2121 Chapman Road
Chattanooga, TN 37421

Job Type: Sales

Experience: Associate

About

At Nissan Chattanooga East, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

$3K monthly draw plus commission up to $50k-$100k

Job Description

Summary:

As a Service Advisor, you will be a key member of our service team, responsible for providing outstanding customer service and ensuring the smooth operation of the service department. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner.

Duties and Responsibilities:

• Greet customers in a friendly and professional manner and listen to customers' concerns and accurately document their vehicle issues.
• Provide detailed explanations of recommended services and repairs while communicating estimated costs and obtain customer approval for services.
• Schedule appointments and manage service bay availability.
• Coordinate with the service technicians to ensure timely completion of repairs.
• Update customers on the status of their vehicles throughout the service process.
• Provide accurate repair timelines and inform customers of any delays.
• Create and maintain detailed service records for each customer.
• Prepare and explain invoices to customers, including a breakdown of services performed as well as process payments and handle any billing inquiries.
• Follow up with customers after service to ensure satisfaction and address any concerns - Resolve customer complaints or issues promptly and professionally.
• Stay informed about the latest automotive technologies and services.
• Provide customers with information about maintenance schedules and recommended services.

Required Qualifications:

• 1+ years of experience as a Service Advisor in an automotive setting.
• Experience with CDK.
• Strong communication and customer service skills.
• Ability to multitask and thrive in a fast-paced environment.
• Excellent organizational and time-management skills.
• Familiarity with service department operations and procedures.
• Valid driver's license and a clean driving record.
• All applicants must be authorized to work in the USA.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.

Preferred Experience:

• 3+ years of experience as a Service Advisor in an automotive dealership.

Compensation (Commission):

• $3000+ / month (if meeting quotas and sales goals set by dealership)

All your information will be kept confidential according to EEO guidelines.