Automotive Digital Retail Implementation Manager

Maritz; United States; Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

Comprehensive benefits package including medical, dental, and vision

401k and tuition reimbursement

Paid parental leave and time off

Job summary

Maritz is seeking a remote role serving as a primary contact for dealerships. The ideal candidate will have a background in dealership consulting or automotive retail operations, with strong communication and analytical skills. This position involves significant travel and interaction with dealership teams to drive engagement and success.

The applicant must reside in Nashville, TN or Portland, OR and demonstrate a solid understanding of the automotive industry and software platforms.

Qualifications

• Background in dealership consulting or automotive retail operations.
• Quick learner with the ability to stay current on rapidly evolving digital solutions.
• Strong analytical, problem-solving, and decision-making capabilities.

Responsibilities

• Serve as the primary point of contact for dealerships.
• Lead user training and support during implementation.
• Build strong partnerships with dealership teams through consultations and coaching.
• Monitor performance metrics and leverage data for improvements.

Skills

Dealership consulting background

Understanding of retail automotive industry

Experience with dealership software platforms

Knowledge of dealership desking or F&I processes

Strong collaboration skills

Exceptional communication abilities

Proficient in Microsoft Office applications

Job description

Maritz Automotive Solutions is a leading automotive consulting firm specializing in driving dealership success from showrooms to service bays.

This is a remote role but candidates must reside in Nashville, TN or Portland, OR and be able to travel up to 70%. The position is open for two openings across these territories.

What You'll Be Doing

• Serve as the primary point of contact for dealerships of an OEM Digital Retailing system.
• Act as a subject matter expert on the OEM program, dealership operations, and automotive retail best practices to drive strong engagement and utilization.
• Lead and facilitate user training and ongoing support throughout all phases of the implementation lifecycle.
• Ensure key dealership personnel meet required turnaround times for critical implementation milestones.
• Proactively identify implementation risks and work to mitigate them effectively and efficiently.
• Build strong partnerships with dealership teams through both in‑person and virtual consultations, coaching, and training sessions.
• Deliver clear, engaging presentations and product demonstrations using established presentation materials.
• Consult with assigned dealerships to develop actionable plans that align with their processes and support their unique operational needs.
• Build strong, productive relationships with integrated vendor partners to support overall program success.
• Document, communicate and, if necessary, escape issues or concerns.
• Monitor performance metrics regularly, leveraging data and analytics to assess progress and identify opportunities.
• Participate in scheduled performance reviews and strategic planning sessions with Maritz Managers to exchange insights, refine best practices, and collaboratively resolve challenges.
• Prioritize time effectively, focusing on high-impact activities and maintaining alignment with established goals.
• Manage travel and program‑related expenses in accordance with Maritz guidelines.

What You'll Bring

• Background in dealership consulting or automotive retail operations.
• Strong understanding of the retail automotive industry, including common terminology, dealership structures, and workflow processes.
• Experience working with dealership and automotive retail software platforms, including DMS, CRM, and digital retailing solutions.
• Knowledge of dealership desking or F&I processes.
• Quick learner with the ability to stay current on rapidly evolving digital solutions.
• Proven ability to maintain a positive, solutions-oriented attitude in high-pressure environments.
• Strong collaboration skills with the ability to work effectively within the Maritz team, as well as with clients and vendor partners.
• Exceptional verbal and written communication abilities.
• Skilled in delivering presentations, leading productive discussions, and addressing objections with resilience.
• Proficient in Microsoft Office applications.
• Strong analytical, problem-solving, and decision-making capabilities.

Things to Know

• Remote role requiring up to 70% travel.
• Must be located in Nashville, TN or Portland, OR.

Disclaimer

This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job.

Benefits

Maritz offers a comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, paid parental leave, 401k, tuition reimbursement, paid time off, year-end holiday closure, and more! View all details at www.MaritzBenefits.com.

EEO Statement and Eligibility

Maritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. Maritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided. Those who need sponsorship for work authorization now or in the future are not eligible for hire.