Remote Automotive Digital Retail Implementation Lead

Maritz

Washington (District of Columbia)

On-site

USD 80,000 - 90,000

Full time

14 days+

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Job summary

Maritz Automotive Solutions is seeking a results driven Automotive Digital Retail Implementation Manager to join our dynamic team. This remote role requires up to 70% travel and is restricted to candidates residing in the Washington, DC area.

The role focuses on serving as SME for OEM digital retailing, leading dealer training, and driving program success across multiple dealership teams. The ideal candidate will have deep dealership consulting experience, strong knowledge of DMS/CRM/digital

Qualifications

Background in dealership consulting or automotive retail operations.
Strong understanding of the retail automotive industry, including terminology, dealership structures, and workflows.
Experience working with dealership and automotive retail software platforms, including DMS, CRM, and digital retailing solutions.
Knowledge of dealership desking or F&I processes.
Quick learner with ability to stay current on rapidly evolving digital solutions.
Proven ability to maintain a positive, solutions-oriented attitude in high-pressure environments.
Strong collaboration skills with the ability to work effectively within the Maritz team, as well as with clients and vendor partners.
Exceptional verbal and written communication abilities.
Skilled in delivering presentations, leading productive discussions, and addressing objections with resilience.
Proficient in Microsoft Office applications.
Strong analytical, problem-solving, and decision-making capabilities.

Responsibilities

Serve as the primary point of contact for dealerships of an OEM Digital Retailing system.
Subject Matter Expert (SME) on the OEM program, dealership operations, and automotive retail best practices to drive strong engagement and utilization.
Lead and facilitate user training and ongoing support throughout all phases of the implementation lifecycle.
Ensure key dealership personnel meet required turnaround times for critical implementation milestones.
Proactively identify implementation risks and work to mitigate effectively and efficiently.
Build strong partnerships with dealership teams through both in‑person and virtual consultations, coaching, and training sessions.
Deliver clear, engaging presentations and product demonstrations using established presentation materials.
Consult with assigned dealerships to develop actionable plans that align with their processes and support their unique operational needs.
Build strong, productive relationships with integrated vendor partners to support overall program success.
Document, communicate and escalate issues/concerns as necessary.
Monitor performance metrics regularly, leveraging data and analytics to assess progress and identify opportunities.
Participate in scheduled performance reviews and strategic planning sessions with Maritz Managers to exchange insights, refine best practices, and collaboratively resolve challenges.
Prioritize time effectively, focusing on high-impact activities and maintaining alignment with established goals.
Manage travel and program related expenses in accordance with Maritz guidelines.