Automotive Digital Retail Implementation Lead (Remote)

Maritz; Minneapolis, Northern (MN, KY); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Remote work

70% travel

Health benefits

Job summary

Maritz in Minneapolis, MN is seeking a Dealer Operations Consultant to partner with OEM digital retailing initiatives and automotive dealership networks nationwide. You will train users, drive adoption, and optimize implementations across multiple dealerships while collaborating with vendor partners and Maritz teams.

This role entails up to 70% travel, a remote-friendly setup, and ongoing interaction with dealership leadership to improve performance, retention, and customer experience.

Qualifications

• Background in dealership consulting or automotive retail operations.
• Experience with dealership software platforms (DMS, CRM, digital retailing).
• Knowledge of desking or F&I processes.
• Strong communication and collaboration skills.

Responsibilities

• Serve as the primary point of contact for dealerships of an OEM Digital Retailing system.
• Act as SME on OEM program, dealership operations, and automotive retail best practices.
• Lead and facilitate user training and ongoing support across implementation lifecycle.
• Ensure dealership personnel meet turnaround times for milestones.
• Identify implementation risks and mitigate effectively.
• Build partnerships with dealership teams via in-person and virtual sessions.
• Deliver product demonstrations using established materials.
• Consult with dealerships to develop actionable plans aligning with their processes.
• Coordinate with vendor partners to support program success.
• Monitor performance metrics and use data to identify opportunities.
• Participate in reviews and planning with Maritz Managers.
• Prioritize time, focus on high-impact activities.
• Manage travel and program expenses per guidelines.

Skills

Dealership consulting

Automotive retail operations

DMS experience

CRM systems

Digital retailing

F&I knowledge

Microsoft Office

Analytical thinking

Communication skills

Team collaboration

Job description

Maritz in Minneapolis, MN is seeking a Dealer Operations Consultant to partner with OEM digital retailing initiatives and automotive dealership networks nationwide. You will train users, drive adoption, and optimize implementations across multiple dealerships while collaborating with vendor partners and Maritz teams.

This role entails up to 70% travel, a remote-friendly setup, and ongoing interaction with dealership leadership to improve performance, retention, and customer experience.