Automotive Digital Retail Implementation Manager

Maritz; Minneapolis, Northern (MN, KY); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Remote work

70% travel

Health benefits

Job summary

Maritz in Minneapolis, MN is seeking a Dealer Operations Consultant to partner with OEM digital retailing initiatives and automotive dealership networks nationwide. You will train users, drive adoption, and optimize implementations across multiple dealerships while collaborating with vendor partners and Maritz teams.

This role entails up to 70% travel, a remote-friendly setup, and ongoing interaction with dealership leadership to improve performance, retention, and customer experience.

Qualifications

• Background in dealership consulting or automotive retail operations.
• Experience with dealership software platforms (DMS, CRM, digital retailing).
• Knowledge of desking or F&I processes.
• Strong communication and collaboration skills.

Responsibilities

• Serve as the primary point of contact for dealerships of an OEM Digital Retailing system.
• Act as SME on OEM program, dealership operations, and automotive retail best practices.
• Lead and facilitate user training and ongoing support across implementation lifecycle.
• Ensure dealership personnel meet turnaround times for milestones.
• Identify implementation risks and mitigate effectively.
• Build partnerships with dealership teams via in-person and virtual sessions.
• Deliver product demonstrations using established materials.
• Consult with dealerships to develop actionable plans aligning with their processes.
• Coordinate with vendor partners to support program success.
• Monitor performance metrics and use data to identify opportunities.
• Participate in reviews and planning with Maritz Managers.
• Prioritize time, focus on high-impact activities.
• Manage travel and program expenses per guidelines.

Skills

Dealership consulting

Automotive retail operations

DMS experience

CRM systems

Digital retailing

F&I knowledge

Microsoft Office

Analytical thinking

Communication skills

Team collaboration

Job description

Where Human Connection Fuels Possibility At Maritz, decades of innovation and perseverance have built more than just a strong reputation - they have shaped a culture where human connection and collaboration are at the heart of everything we do. Joining Maritz means becoming part of a workplace grounded in a critical truth; people and their potential is our greatest resource. Maritz helps companies achieve their business goals by inspiring people to perform their best. We design experiences, incentives, and recognition programs that spark action and deliver measurable impact. And we have brought this human-first design inward - intentionally building teams that care for each other and collaborate powerfully. In our most recent employee survey, nearly 90% of respondents said that their managers care about their concerns and 82% said they feel genuinely appreciated.

Please Note: While this is a remote role, candidates must reside in the greater Minneapolis / St. Paul, MN area.

What You'll Be Doing

• Serve as the primary point of contact for dealerships of an OEM Digital Retailing system.
• Subject Matter Expert (SME) on the OEM program, dealership operations, and automotive retail best practices to drive strong engagement and utilization.
• Lead and facilitate user training and ongoing support throughout all phases of the implementation lifecycle.
• Ensure key dealership personnel meet required turnaround times for critical implementation milestones.
• Proactively identify implementation risks and work to mitigate effectively and efficiently.
• Build strong partnerships with dealership teams through both in-person and virtual consultations, coaching, and training sessions.
• Deliver clear, engaging presentations and product demonstrations using established presentation materials.
• Consult with assigned dealerships to develop actionable plans that align with their processes and support their unique operational needs.
• Build strong, productive relationships with integrated vendor partners to support overall program success.
• Document, communicate and elevate issues/concerns as necessary.
• Monitor performance metrics regularly, leveraging data and analytics to assess progress and identify opportunities.
• Participate in scheduled performance reviews and strategic planning sessions with Maritz Managers to exchange insights, refine best practices, and collaboratively resolve challenges.
• Prioritize time effectively, focusing on high-impact activities and maintaining alignment with established goals.
• Manage travel and program related expenses in accordance with Maritz guidelines.

What You'll Bring

• Background in dealership consulting or automotive retail operations.
• Strong understanding of the retail automotive industry, including common terminology, dealership structures, and workflow processes.
• Experience working with dealership and automotive retail software platforms, including DMS, CRM, and digital retailing solutions.
• Knowledge of dealership desking or F&I processes.
• Quick learner with the ability to stay current on rapidly evolving digital solutions.
• Proven ability to maintain a positive, solutions-oriented attitude in high-pressure environments.
• Strong collaboration skills with the ability to work effectively within the Maritz team, as well as with clients and vendor partners.
• Exceptional verbal and written communication abilities.
• Skilled in delivering presentations, leading productive discussions, and addressing objections with resilience.
• Proficient in Microsoft Office applications.
• Strong analytical, problem-solving, and decision-making capabilities.

Things To Know

This is a remote role that requires up to 70% travel. Must be located in the greater Minneapolis / St. Paul, MN area.

The salary range for this position is: $80,000 - $90,000.

DISCLAIMER

DISCLAIMER: This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job.

Maritz offers a comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, paid parental leave, 401k, tuition reimbursement, paid time off, year end holiday closure, and more!

Maritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided. Those who need sponsorship for work authorization now or in the future are not eligible for hire.

Maritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status.

We are committed to providing a workplace free of any discrimination or harassment.

If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling 1-636-827-0380 or by sending an email to [e-mail].

At Maritz, we help companies achieve their business goals by inspiring people to perform at their best, including employees, customers, and channel partners.

Through three client-facing solution groups - Maritz Business Events Solutions, Maritz Engagement Solutions, Maritz Automotive Solutions- we design experiences, incentives, and recognition programs that spark action and deliver measurable impact.

Our fourth solution, Global Business Solutions, enables our client facing solution groups through strategic, technological and operational infrastructure. Together, we deliver exceptional experiences that connect, motivate, and drive results for our clients and their audiences.

At Maritz, we value people and care deeply about your experience.