Future Retail Strategy and Innovation Consultant

Maritz; Orlando (FL); Hybrid; USD 85,000 - 120,000; Full time

Job summary

A consultancy in the automotive sector is seeking a results-driven consultant to enhance dealership success in Orlando, FL. The role involves driving program engagement, consulting with dealers, and requires travel up to 70%. Ideal candidates should have a background in consulting or retail experience within the automotive industry, excellent communication skills, and proficiency in CRM software and Microsoft Office.

Qualifications

• Four-year college degree or equivalent experience preferred.
• Consulting and/or retail experience with automotive dealerships.
• Knowledge of retail automotive industry and dealership processes.
• Ability to work within a team and partner effectively with clients.

Responsibilities

• Drive and assist with enrollment goals of dealers into OEM Programs.
• Build strong relationships with vendor partners.
• Conduct presentations and oversee user training.
• Identify implementation risks and consult with dealerships.
• Train users through the program implementation lifecycle.
• Monitor performance metrics and report status.

Skills

Consulting experience

Communication skills

Presentation skills

Analytical skills

Problem-solving skills

CRM software

DMS software

Automotive industry knowledge

Education

Four-year college degree (bachelor's)

Tools

CRM software

Microsoft Office

MS Office

Job description

Overview

Maritz Automotive Solutions is a leading automotive consulting firm specializing in driving dealership success from showrooms to service bays. We are currently seeking a results-driven consultant to join our dynamic team.

This role will sit near Orlando, FL with the ability to travel up to 70%.

Responsibilities

• Primary point of contact to drive and assist with enrollment goals of dealers into various assigned OEM Programs.
• Ensure turnaround time requirements are met on critical implementation milestones from key dealership staff.
• Establish effective partnering relationships and facilitate in-person and virtual discussions to drive client KPIs.
• Subject Matter Expert (SME) of various programs to drive program engagement and utilization.
• Conduct engaging presentations or demos, both virtually and in-person, using established presentation slide decks.
• Oversee and facilitate user training and support through the program implementation lifecycle(s).
• Proactively identify implementation risks and work to mitigate effectively and efficiently.
• Consult with assigned dealerships to develop action plans that drive results by implementing processes and unique dealership needs.
• Build strong, productive relationships with various vendor partners who are integrated into the overall program structure.
• Document, communicate and escalate issues/concerns as necessary according to the program plan.
• Consistently review status of performance metrics using program analysis, data and tracking.
• Participate in weekly performance and brainstorming discussions with the Maritz Lead (Program Manager) to develop smart practices and collaborate on how to overcome obstacles.
• Utilize effective and efficient time management to focus on impactful activities and challenge deviations from identified goals.
• Manage expenses as required by provided Maritz guidelines.

Qualifications

• Four-year college degree (bachelor’s) or equivalent experience preferred.
• Consulting and/or retail experience with automotive dealerships.
• In-depth knowledge of the retail automotive industry, including common terminology, dealership structure and process workflows.
• Knowledge of dealership/automotive retail software (CRM, digital retail tools, DMS, etc.).
• Fast learner with the ability to stay in touch with fast-changing solutions.
• Demonstrated history of sustaining a positive attitude during high-stress situations.
• Ability to work within a defined Maritz team and partner with clients and vendor-partners.
• Excellent oral and written communication skills.
• Excellent presentation, facilitation, and motivational skills to generate results.
• Computer skills with Microsoft Office proficiency.
• Strong analytical, problem-solving, and decision-making skills.
• Travel up to 70% (i.e., dealership meetings, field team meetings, client meetings, etc.).

Disclaimer: This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job.

EEO statements and related information may apply; this job description reflects the current scope of duties and responsibilities and is subject to change at any time.