Automotive Digital Retail Implementation Manager

Maritz; St. Louis (MO); Remote; USD 80,000 - 90,000; Full time

Job summary

Maritz Automotive Solutions is seeking a results‑driven Automotive Digital Retail Implementation Manager to support OEM digital retail initiatives from a remote location with up to 70% travel. The role focuses on dealership engagement, training, and process optimization to drive adoption across showrooms and service bays.

You will lead SME guidance, build strong client relationships, and deliver compelling demonstrations while coordinating with vendor partners to ensure program success.

Qualifications

• Experience in dealership consulting or automotive retail operations.
•  
• Familiarity with DMS, CRM, and digital retailing solutions.
• Strong communication and presentation skills.

Responsibilities

• Serve as the primary contact for dealerships using the OEM Digital Retailing system.
• SME on the OEM program, dealership operations, and automotive retail best practices to drive engagement and utilization.
• Lead and facilitate user training and ongoing support through all implementation phases.
• Ensure key dealership personnel meet turnaround times for milestones.
• Identify implementation risks and mitigate effectively.
• Build partnerships with dealership teams through in-person and virtual sessions.
• Deliver clear presentations and product demonstrations.
• Collaborate with dealerships to develop actionable plans.
• Foster relationships with vendor partners to support program success.
• Document and escalate issues as needed.
• Monitor performance metrics and leverage data to identify opportunities.
• Participate in reviews and strategic planning with Maritz Managers.
• Prioritize activities to align with goals.
• Manage travel and program expenses per Maritz guidelines.

Skills

Dealership consulting

Automotive retail operations

DMS/CRM/digital retailing

Sales presentations

Client training & support

Tools

Microsoft Office

CRM software

DMS

Job description

Where Human Connection Fuels Possibility

At Maritz, decades of innovation and perseverance have built more than just a strong reputation — they’ve shaped a culture where human connection and collaboration are at the heart of everything we do.

Joining Maritz means becoming part of a workplace grounded in a critical truth; people and their potential is our greatest resource.

Maritz helps companies achieve their business goals by inspiring people to perform their best. We design experiences, incentives, and recognition programs that spark action and deliver measurable impact.

And we’ve brought this human-first design inward – intentionally building teams that care for each other and collaborate powerfully. In our most recent employee survey, nearly 90% of respondents said that their managers care about their concerns and 82% said they feel genuinely appreciated. We know that when employees feel seen, supported, and celebrated for who they are, they thrive and so does our business.

That’s why we’ve created a flexible, environment that empowers you to do your best work without sacrificing what matters most to you. In fact, in that same survey, nearly 90% of respondents said they have the flexibility they need to balance work and personal life and nearly 80% said Maritz does a great job prioritizing employee well being.

We have a passion for excellence and genuine care for the people making it possible.

Maritz Automotive Solutions is a leading automotive consulting firm specializing in driving dealership success from showrooms to service bays. We are currently seeking a results driven Automotive Digital Retail Implementation Manager to join our dynamic team.

Job Description Summary:

Maritz Automotive Solutions is a leading automotive consulting firm specializing in driving dealership success from showrooms to service bays. We are currently seeking a results driven Automotive Digital Retail Implementation Manager to join our dynamic team.

Job Description:

Please Note: While this is a remote role, candidates must reside in the greater St. Louis, MO area.

What You'll Be Doing:

• Serve as the primary point of contact for dealerships of an OEM Digital Retailing system.
• Subject Matter Expert (SME) on the OEM program, dealership operations, and automotive retail best practices to drive strong engagement and utilization.
• Lead and facilitate user training and ongoing support throughout all phases of the implementation lifecycle.
• Ensure key dealership personnel meet required turnaround times for critical implementation milestones.
• Proactively identify implementation risks and work to mitigate effectively and efficiently.
• Build strong partnerships with dealership teams through both in‑person and virtual consultations, coaching, and training sessions.
• Deliver clear, engaging presentations and product demonstrations using established presentation materials.
• Consult with assigned dealerships to develop actionable plans that align with their processes and support their unique operational needs.
• Build strong, productive relationships with integrated vendor partners to support overall program success.
• Document, communicate and escalation issues/concerns as necessary.
• Monitor performance metrics regularly, leveraging data and analytics to assess progress and identify opportunities.
• Participate in scheduled performance reviews and strategic planning sessions with Maritz Managers to exchange insights, refine best practices, and collaboratively resolve challenges.
• Prioritize time effectively, focusing on high-impact activities and maintaining alignment with established goals.
• Manage travel and program related expenses in accordance with Maritz guidelines.

What You'll Bring:

• Background in dealership consulting or automotive retail operations.
• Strong understanding of the retail automotive industry, including common terminology, dealership structures, and workflow processes.
• Experience working with dealership and automotive retail software platforms, including DMS, CRM, and digital retailing solutions.
• Knowledge of dealership desking or F&I processes.
• Quick learner with the ability to stay current on rapidly evolving digital solutions.
• Proven ability to maintain a positive, solutions-oriented attitude in high‑pressure environments.
• Strong collaboration skills with the ability to work effectively within the Maritz team, as well as with clients and vendor partners.
• Exceptional verbal and written communication abilities.
• Skilled in delivering presentations, leading productive discussions, and addressing objections with resilience.
• Proficient in Microsoft Office applications.
• Strong analytical, problem-solving, and decision-making capabilities.

Things To Know

• This is a remote role that requires up to 70% travel.
• Must be located in the greater St. Louis, MO area.
• The salary range for this position is: $80,000 - $90,000.