Automotive Dealership Service BDC Representative

Leader Auto Group; Chicago (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

Leader Auto Group, a prominent dealership group in Chicago, is seeking a Customer Care Representative for its service call center. This role involves managing customer inquiries, setting appointments, and fostering relationships in a dynamic, team-oriented environment. Exceptional benefits and competitive pay are offered as part of the team dedicated to creating an outstanding customer experience.

Benefits

Health, Dental & Vision Insurance

Life Insurance

401(k)

Paid time off / Vacation

Growth / Advancement Opportunities

Employee Vehicle Purchase Policy

Referral bonuses

Qualifications

• Ability to build rapport with customers.
• Friendly/professional demeanor.
• Excellent written and oral communication skills.

Responsibilities

• Set appointments for customers to meet with service team.
• Manage high volume of inquiries via phone, email, and chat.
• Update client information in CRM daily.

Skills

Excellent telephone skills

Self-motivated

Strong organizational skills

Cold calling skills

Job description

Leader Automotive Group is a wholly owned subsidiary of AutoCanada, a publicly traded company. Leader Automotive is AutoCanada’s first footprint into the U.S. market and we currently have 10 dealerships consisting of 15 different franchises and approximately 500 employees. We have a strong presence in the Chicagoland area with 8 dealerships and 2 more located in central Illinois. We are searching for talented individuals as we begin a new and exciting legacy into the U.S. market.

We are currently searching for a talented individual to join our service call center. This is a great opportunity to join a dynamic team with a competitive pay plan and exceptional benefits.

Benefits

• Health, Dental & Vision Insurance
• BCBS Health & Wellness Discounts/Programs
• Life Insurance
• 401(k)
• Paid time off / Vacation
• Growth / Advancement Opportunities
• Employee Vehicle Purchase Policy
• Above Average Industry Pay
• Publicly traded organization / stability
• Employee referral bonuses

Job Description

• Generate and follow up with customer service orders
• Handles incoming phone calls
• Be responsible for upcoming events that we have
• Administer target emails, campaigns, and newsletters
• Handle iLeads and appointment setting
• Conduct parts and service retention marketing
• Conduct internal CSI calls and emails
• Resolve and manage dealer reputation issues

Responsibilities

• Set appointments for prospective and current customers to meet with a member of the service team
• High volume of customer inquiries through phone, email, text/chat per sales and service
• Update client information in our CRM Report daily
• Follow-up with:
  • Existing customers
  • Prospective customers
  • Missed or canceled customers
  • Customer satisfactory surveys
• Product knowledge/functions is key with all the different vehicles on a daily basis
• Maintaining daily contact target/appointment target
• Working in positive team environment

Qualifications

• Successful Customer Care Representatives MUST have excellent telephone skills
• Self- Motivated and Energetic
• You as the Representative have the ability to instantly build rapport with the customer
• A friendly/professional demeanor with excellent written and oral communication skills
• You MUST enjoy the phone and have the willingness to help customers overcome objections in order to set the appointment
• Strong organizational skills with the ability to multi-task and meet daily goals
• Follow up with customers effectively
• Cold calling/Call center skills

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.