Automotive Customer Success Associate (Remote)

CDK Global, LLC; Chicago (IL); Remote; USD 60,000 - 68,000; Full time

Job summary

CDK Global, LLC is seeking an Associate Customer Success Specialist to support client adoption and satisfaction. You will deliver foundational product guidance, assist with training, and document client engagements, collaborating with CS teams to achieve standard utilization benchmarks.

You will help customers navigate CDK systems, conduct virtual and onsite trainings, and maintain detailed records while escalating blockers as needed.

Qualifications

• Automotive experience required.
• Associate’s degree or equivalent experience.
• Excellent written and verbal communication skills.
• Ability to travel up to 25%.

Responsibilities

• Support best‑in‑class service for clients.
• Provide guidance on navigating CDK systems.
• Deliver foundational product walk‑throughs and basic workflow guidance for end users.
• Assist with client training sessions (virtual and onsite).
• Document all client interactions in internal systems with accuracy.
• Identify routine blockers and escalate promptly per guidelines.

Skills

Automotive experience

Strong communication

Time management

Customer service

Documentation

Teamwork

Independent work

Travel readiness

Education

Associate degree

Bachelor’s degree

Tools

Microsoft Office

Salesforce

CRM systems

Job description

CDK Global, LLC is seeking an Associate Customer Success Specialist to support client adoption and satisfaction. You will deliver foundational product guidance, assist with training, and document client engagements, collaborating with CS teams to achieve standard utilization benchmarks.

You will help customers navigate CDK systems, conduct virtual and onsite trainings, and maintain detailed records while escalating blockers as needed.