Automotive Customer Quality Engineer – RCA & 8D Lead

Genesis10; Oak Creek (WI); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Health Savings Account

401K

Commuter Benefits

Job summary

Genesis10 is seeking a Customer Quality Engineer for a direct hire with a Global Manufacturing Company in Oak Creek, WI. You will be the primary liaison for customer quality, drive root cause analysis, corrective actions, and continuous improvement across the product lifecycle.

You will lead customer quality issue resolution, manage audits, and coordinate with Manufacturing, Process Engineering, and Supply Chain to ensure compliance with IATF 16949 and CSRs. Travel 10-15% may be required.

Qualifications

• Bachelor's degree in Engineering, Quality, or related technical discipline, or equivalent experience.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience driving cross-functional teams and collaborating across functions.
• Strong judgment and data-driven decision making for risk assessment.
• Knowledge of IATF 16949 and customer/supplier audits.

Responsibilities

• Lead customer quality issue resolution with QMS compliance and RCA ownership.
• Escalate high severity customer issues to protect satisfaction.
• Manage claims and complaints using 8D, 5 Whys, or Fishbone.
• Ensure evidence-based root causes and corrective actions address systemic failures.
• Communicate status, risks, and plans clearly to manage expectations.
• Lead customer audits with QA Manager support.
• Collaborate with manufacturing, process engineering, and supply chain to implement improvements.
• Identify potential quality risks and coordinate preventive actions.
• Document and integrate all customer-specific requirements into internal processes.
• Promote compliance with CSRs and IATF standards.

Skills

Cross-functional leadership

Education

Bachelor's degree in Engineering or related field

Tools

8D methodology

QMS / audit tools

Job description

Genesis10 is seeking a Customer Quality Engineer for a direct hire with a Global Manufacturing Company in Oak Creek, WI. You will be the primary liaison for customer quality, drive root cause analysis, corrective actions, and continuous improvement across the product lifecycle.

You will lead customer quality issue resolution, manage audits, and coordinate with Manufacturing, Process Engineering, and Supply Chain to ensure compliance with IATF 16949 and CSRs. Travel 10-15% may be required.