Customer Service Support-Friction

AutoPartSource, LLC.; Richmond (VA); Presencial; USD 42 000 - 55 000; Tempo integral

Resumo da oferta

MOMENTUM USA INC is seeking a Customer Service Support professional to respond to inquiries, resolve issues, and maintain detailed customer records. The role requires strong communication, problem-solving, and CRM proficiency in a fast-paced automotive environment.

Responsibilities include collaborating with sales and technical teams, updating product knowledge, and helping shape customer service policies and training initiatives.

Qualificações

• High school diploma or equivalent; an associate degree in a related field is preferred.
• Minimum of 2 years of customer service experience, automotive industry preferred.
• Experience with CRM systems and customer service software.

Responsabilidades

• Respond promptly to customer inquiries via phone, email, and chat, providing accurate information about automotive products and services.
• Resolve customer complaints efficiently by identifying root cause and implementing appropriate solutions.
• Maintain detailed records of customer interactions in the customer service database.
• Collaborate with sales and technical support to address complex customer issues and ensure a cohesive approach.
• Keep up-to-date with product knowledge and industry trends to provide informed responses and recommendations.
• Assist in the development and implementation of customer service policies and procedures.
• Participate in training sessions to continuously improve customer service skills and knowledge.
• Monitor customer feedback and provide insights to management for improving products and services.

Conhecimentos

Communication

Problem-solving

Attention to detail

Multitasking

Teamwork

Interpersonal skills

Independent work

Formação académica

High school diploma or equivalent

Associate degree preferred

Ferramentas

CRM systems

Microsoft Office Suite

Descrição da oferta de emprego

Job Purpose:- The Customer Service Support role at MOMENTUM USA INC is dedicated to delivering exceptional service to our automotive clients by addressing their inquiries, resolving issues, and ensuring a seamless customer experience. This position is pivotal in maintaining customer satisfaction and loyalty through effective communication and problem-solving skills.Key Responsibilities:- Respond promptly to customer inquiries via phone, email, and chat, providing accurate information and assistance regarding automotive products and services.- Resolve customer complaints efficiently by identifying the root cause and implementing appropriate solutions, ensuring customer satisfaction.- Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints in the customer service database.- Collaborate with other departments, such as sales and technical support, to address complex customer issues and ensure a cohesive approach to customer service.- Keep up-to-date with product knowledge and industry trends to provide informed responses and recommendations to customers.- Assist in the development and implementation of customer service policies and procedures to enhance the overall customer experience.- Participate in training sessions and workshops to continuously improve customer service skills and knowledge.- Monitor customer feedback and provide insights to management for improving products, services, and customer interactions.Required Education:- High school diploma or equivalent; an associate degree in a related field is preferred.Required Experience:- Minimum of 2 years experience in a customer service role, preferably within the automotive industry.- Proven track record of handling customer inquiries and resolving issues efficiently.- Experience with CRM systems and customer service software.Required Skills and Abilities:- Excellent verbal and written communication skills.- Strong problem-solving abilities and attention to detail.- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.- Proficient in Microsoft Office Suite (Word, Excel, Outlook).- Strong interpersonal skills with the ability to build rapport with customers.- Ability to work independently as well as part of a team.- Familiarity with automotive products and services is a plus.