Automotive Customer Care Specialist — Order & Support

Suburban Automotive Services; Troy (MI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Weekly pay

On-demand pay

Medical, dental, and vision coverage

401K with company match

Paid time off: 2 weeks after 30 days

Recognition programs

Growth & leadership opportunities

Inclusive work culture

Community engagement

Job summary

Suburban Automotive Services in Troy, MI seeks a Customer Service Representative to handle sales orders, dealer orders, and eCommerce tasks. You will be trained on accessory products to assist with model fit, application, and installation, while performing daily clerical duties and providing top-tier customer service.

The role requires multitasking, reliable attendance, and a proactive approach to problem-solving in a fast-paced automotive environment.

Qualifications

• Ability to read, write, and speak English.
• Ability to pass the drug screen and background check.
• Consistent work history and attendance record.
• Ability to multi-task with strong follow-up skills.
• Intermediate Microsoft Office skills (Excel/PowerPoint/Windows).
• Basic understanding of dealership operations.
• 1-2 years of prior customer service experience.
• Advanced computer skills.
• Ability to adapt and learn innovative technologies.
• Must be able to work independently and in teams.
• Must be able to work in a fast-paced environment.
• Must be attentive to details.
• Experience with NetSuite is preferred.

Responsibilities

• Process sales orders, create parts invoices, and repair orders.
• Complete online customer eCommerce orders and dealer orders.
• The candidate will be trained in accessory product knowledge to become a resource for model fit, application, and installation.
• Daily office functions & clerical tasks (filing, reconciliation, invoicing, shipping, etc.)
• Utilize proper phone etiquette and effective customer service skills to support dealership customers when capturing sales orders or resolving issues.
• Create Excel tracking sheets to communicate local and regional sales promotions.
• Use analytical skills to solve problems for dealers when necessary.
• Other duties as assigned.
• Adhere to Suburban Automotive Service’s DRIVEN values and align business practices to support the SAS mission and vision.

Skills

English proficiency

Multitasking

Follow-up skills

Microsoft Office

Independent & team work

Fast-paced environment

Problem solving with dealers

Experience in customer service

Drug screen & background check

Industry adaptability

Education

High School Diploma or GED

Tools

NetSuite

Job description

Suburban Automotive Services in Troy, MI seeks a Customer Service Representative to handle sales orders, dealer orders, and eCommerce tasks. You will be trained on accessory products to assist with model fit, application, and installation, while performing daily clerical duties and providing top-tier customer service.

The role requires multitasking, reliable attendance, and a proactive approach to problem-solving in a fast-paced automotive environment.