Automotive Customer Experience Lead

Visionary Automotive Group; Englewood (CO); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

401(k)

Paid time off

Employee discounts

Training & development

Career advancement

Team environment

Job summary

Visionary Automotive Group is seeking a Customer Relations Manager to join our dealership team in the United States. You will enhance the customer experience, resolve concerns, and follow up after vehicle purchases to foster loyalty.

Ideal candidates are strong communicators with problem-solving skills, organized, and comfortable using CRM systems. This role offers a competitive salary, benefits, and opportunities for growth within a collaborative, team-oriented environment.

Qualifications

• Previous customer service experience.
• Automotive dealership experience preferred but not required.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Highly organized with strong attention to detail.
• Comfortable using computers, email, and CRM systems.
• Positive attitude and a professional appearance.
• Ability to multitask in a fast-paced environment.
• Valid driver's license and clean driving record.
• Authorized to work in the United States.

Responsibilities

• Build positive relationships with customers throughout their dealership experience.
• Follow up with customers after vehicle purchases and service visits to ensure satisfaction.
• Address customer concerns professionally and work with dealership leadership to resolve issues quickly.
• Monitor customer feedback and identify opportunities to improve the overall customer experience.
• Work closely with the Sales, Service, and Management teams to ensure a seamless customer journey.
• Respond to customer inquiries by phone, email, and text in a timely and professional manner.
• Document customer interactions and maintain accurate records.
• Assist with customer retention initiatives and dealership follow-up programs.
• Help maintain high customer satisfaction scores and online reputation.
• Perform other customer experience and administrative duties as assigned.

Skills

Excellent communication

Problem-solving

Organized

Multitasking

CRM proficiency

Tools

CRM systems

Job description

Visionary Automotive Group is seeking a Customer Relations Manager to join our dealership team in the United States. You will enhance the customer experience, resolve concerns, and follow up after vehicle purchases to foster loyalty.

Ideal candidates are strong communicators with problem-solving skills, organized, and comfortable using CRM systems. This role offers a competitive salary, benefits, and opportunities for growth within a collaborative, team-oriented environment.