Customer Success & Retention Lead - Auto Dealership

CarGuys Inc.; Blytheville (AR); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Above average salary based on industry

Full benefits package

Paid vacation and paid time off

Employee discounts on auto repairs and

parts

Growth and advancement opportunities

Long‑term job security

Job summary

CarGuys Inc. in Blytheville, AR is seeking a Customer Relationship Manager to build and maintain strong relationships with customers and ensure a positive dealership experience. You will handle inquiries, resolve complaints, and support sales and marketing efforts in collaboration with the service department.

The role emphasizes customer satisfaction, effective communication, and problem solving to drive repeat business and loyalty within our automotive team.

Qualifications

• Experience in customer-facing roles in automotive or retail.
• Strong communication and problem-solving skills.
• Ability to manage multiple relationships and priorities.

Responsibilities

• Building and maintaining relationships with our customers
• Handling inquiries and complaints
• Ensuring that each customer has a positive experience with our dealership
• Assisting with sales and marketing efforts, and working closely with our service department to resolve any issues that may arise

Skills

Customer service

CRM

Relationship management

Sales

Communication

Organization

Marketing

Service

Customer retention

Client relationship manager

Client satisfaction

Account management

Auto dealership

Problem solving

Job description

CarGuys Inc. in Blytheville, AR is seeking a Customer Relationship Manager to build and maintain strong relationships with customers and ensure a positive dealership experience. You will handle inquiries, resolve complaints, and support sales and marketing efforts in collaboration with the service department.

The role emphasizes customer satisfaction, effective communication, and problem solving to drive repeat business and loyalty within our automotive team.