Customer Experience & Market Growth Manager

JLR North America; Texas; On-site; USD 95,000 - 119,000; Full time

Benefits offered by this job

Global Bonus Program based on company performance

Generous time off policy

Job Assigned Vehicle

Health care and retirement plans

Maternity/Paternity Leave

Job summary

A leading automotive firm seeks a Customer Service Manager to enhance customer satisfaction and Retailer efficiency. The role requires automotive experience and strong leadership skills to create a positive customer culture. The ideal candidate should have a Bachelor’s Degree and proven experience in customer service, capable of mentoring teams to deliver outstanding service. The position prefers those with automotive industry knowledge and offers benefits like a global bonus program, generous healthcare, and time off.

Qualifications

• 5+ years Automotive Experience.
• Minimum of 3 years’ experience in a customer service and/or sales support role.
• 1-2 years Retailer or OEM aftersales management experience.

Responsibilities

• Utilize available tools to improve customer satisfaction and loyalty.
• Lead and mentor the Retailer to foster a Customer First culture.
• Implement and manage a customer satisfaction improvement strategy.

Skills

Automotive Experience

Customer Service Skills

Team Leadership

Communication Skills

Microsoft Suite Proficiency

Education

Bachelor’s Degree or Equivalent Work Experience

Job description

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