Automotive Customer Experience Lead

Albanysubaru; Albany (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical Benefits

Paid Vacation

401(k) with Company Match

Opportunity for Advancement

Job summary

Albanysubaru is seeking a motivated Service Concierge to enhance customer experiences in Albany, California. This role entails managing customer care initiatives, being a customer advocate, and ensuring satisfaction before, during, and after service interactions.

The ideal candidate has prior experience in a dealership, possesses excellent communication skills, and excels in maintaining customer relationships through effective follow-ups and proactive problem-solving.

Join us to advocate for our customers and contribute significantly to their loyalty at Albanysubaru.

Qualifications

• Must have a high school diploma or GED.
• Proven interpersonal skills to build long-term customer relationships.
• Excellent verbal and written communication skills.
• Ability to use technology for effective customer communication.

Responsibilities

• Manage customer experience to ensure high satisfaction.
• Communicate proactively with customers to solve problems.
• Implement a solid customer follow-up system.
• Bridge the communication gap between customers and departments.

Skills

Customer service management

Excellent communication skills

Sales aptitude

Organizational skills

Team collaboration

Education

High school diploma or GED

Tools

Microsoft Office Suite

elead CRM system

Reynolds & Reynolds

Job description

Albanysubaru is seeking a motivated Service Concierge to enhance customer experiences in Albany, California. This role entails managing customer care initiatives, being a customer advocate, and ensuring satisfaction before, during, and after service interactions.

The ideal candidate has prior experience in a dealership, possesses excellent communication skills, and excels in maintaining customer relationships through effective follow-ups and proactive problem-solving.

Join us to advocate for our customers and contribute significantly to their loyalty at Albanysubaru.